Job Description

At Tetra Pak we commit to making food safe and available, everywhere and we protect what\'s good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people\'s lives every day. And we need people like you to make it happen. Job Summary Accountable for ensuring the quality of service delivery to customers in accordance with the world class industry standards. Secure resource readiness and capability to fulfil the current & future business needs. Drive optimal utilisation, operational cost optimisation and manage maintenance work profitability. Responsible to keep customer centricity in decision making and to ensure high level of collaboration with market operations. Manage the customer service operations in efficient manner by liaising and leveraging the cross functional teams. What you will do Lead all planned field activities so that they are executed to a High Quality Standard and in line with agreed procedures, safety standards and regulations and ensuring that all assignments are manned in perspective of first time right approach to improve customer experience. Lead CSO Scope Issue Resolutiom to ensure timely and quality resolution to the satisfaction of the customer. In case of service quality issue, suppoty with analysis, action plan and regular communicatin to internal stakeholder and customers (In allignment with account team) Ensure active presence at customer sites, securing good relationship / partnership with customer\'s operations management by frequent field visits (preferably 50% of available time). Drive optimal utilization and resource readiness / responsiveness in collaboration with KA teams and central planning function, also manage the maintenance work profitability. Lead the competence development in collaboration with training function to ensure the resource readiness for all current and future activities, along with the adaptation of digitalisation tools. Ensure that the team members are fully engaged and feeling empowered in executing the daily tasks also manage the individual\'s development plans and career path in most collaborative way. Ensure compliance with company policies, OHS regulations, global HR processes, expense and time reporting. We believe you have Minimum 10-15 years\' experience, minimum 5 years of front line experience with customers. Team leadership experience preferred. Strong technical knowledge of equipment. Strong productivity and continuous improvement focus. Understanding of maintenance and reliability concepts. Demonstrated Leadership Elemenqats of Change, Collaborate and Engage. We Offer You A variety of exciting challenges with ample opportunities for development and training in a truly global landscape A culture that pioneers a spirit of innovation where our industry experts drive visible results An equal opportunity employment experience that values diversity and inclusion Market competitive compensation and benefits with flexible working arrangements Apply Now If you are inspired to be part of our promise to protect what\'s good for food, people, and the planet, apply through our careers page at . This job posting expires on 31/08/2023 If you have any questions about your application, please contact Dipali Moray

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