Service Coordinator
Year Surat, Gujarat, India
Job Description
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We are looking for a customer-oriented service representative. The person will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency. Responsibilities:
+91 +919574057910
- Effectively manage incoming calls
- Identify and assess customers\xe2\x80\x99 needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices(Preferred)
- Basic understanding of accounting principles(Not necessary but preferred)
- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Day shift
- total work: 1 year (Preferred)
+91 +919574057910
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Job Detail
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Job IdJD3280413
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSurat, Gujarat, India
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EducationNot mentioned
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ExperienceYear