Customer Service Coordinator
Year Mohali, Punjab, India
Job Description
EXO Edge is looking for an experienced Customer Service Coordinator to join our business support services based in Mohali. If you are looking to join a fast-paced, growing, global organization, EXO Edge may be just the place for you.
In your journey at EXO Edge, you will be:
Fulfilling the below roles and responsibilities:
- Reach out to client's staff via email/SMS on evenings and weekends and ask them to cover uncovered shifts and reply to their responses, informing them if they have been confirmed for the shift
- Ensure that, even after hours, shifts are being covered and the team correctly updated on what is and isn’t being covered
- Monitor the required shifts for the day and the following days, checking for shifts that have no staff currently covering them
- Monitor inbox for messages from staff indicating they are unable to attend and seek coverage where required
Bringing in the below experience:
- 2+ years of customer support experience in a global organization
- Experience of shift rostering / scheduling will be an added advantage
- Graduation or Post Graduation from a reputed institute
Technically sound in:
- MS Office suite of applications
Based at:
- Mohali
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Job Detail
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Job IdJD2856214
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMohali, Punjab, India
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EducationNot mentioned
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ExperienceYear