Job Description

Service Coordinator

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as Service Coordinator and will be part of Electrification Business Area for Smart Power division based in Chandigarh, India. In this role you will be reporting to Quality Control Manager and will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines.

Your responsibilities

• Daily monitoring and executing service tasks like pending calls, service visits, call logs, free supplies etc
• Contributing to customer satisfaction by executing service work according to customer expectation and within specified time frame
• Coordinating, preparing and ensuring that all materials, parts and equipment are available and at the appropriate quality for all service-related activities
• Preparing all documents and service reports to be signed by the customer representative
• Providing recommendations to management to improve operations and customer service
• Religiously applying safety rules and safe practices as well as environmental responsibilities

Your background

• Bachelor\xe2\x80\x99s degree in electrical / electronic engineering with minimum 5-6 years experience or Diploma in Electrical Engineering with 8-10 years of relevant experience
• Experience in service field for low voltage switchgear components like ACB, MCCB, control gear, pilot devices, relays, motor starters etc
• Customer oriented, self-motivation, critical thinking, flexibility, and high capacity to work within multicultural teams
• Should be flexible to travel
• Good interpersonal and communication skills

More about us

ABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected and protected. Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity and reliability of almost any operation. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning Work model: on site #LI-onsite

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