Service Coordinator
Year Pune, Maharashtra, India
Job Description
This Role is Responsible
- Basic Product knowledge to ensure good customer connection and troubleshooting
- Customer Management :
- 24 X 7 phone availability considering emergencies
- Preparing & Updating All Customer information with required contact details & analysis (region-wise, product-wise)
- Obtain & recording periodic customer feedback/s
- Preparing season's greetings to be sent by HOD
- Service Module managing in ERP
- Order Management | Customer Creation in ERP
- Ensuring accurate and in time sending of quotations
- Managing and ensuring effective follow-up until payment receipt
- Ensure material availability with concerned (IF NEED BE)
- Analyzed Reporting
- Weekly | Monthly as needed | Product-wise | Customer-wise | Region-wise | Sales nos | Dispatch nos | Avg. delivery time | No. of delayed deliveries | Reason for delayed deliveries
- Proficient in English communication
- Proficient in using MSOffice to maintain various database
- It has knowledge of Customer Support
- It has work experience with a manufacturing / Automation company
- Candidates from the PCMC area preferred (NO Transport facility)
- Should be proficient in
- Automation & Digitization savvy
- Quick Learner | Continual improvement
- Creative & innovative thinking approach
- Analytics approach | MS Office proficient
- Day shift
- Pune, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
- total work: 1 year (Required)
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Job Detail
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Job IdJD2862263
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear