Job Description

Job Title :Service Analyst
Location: Pune About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Working Flexibly We\xe2\x80\x99re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\xe2\x80\x99 and clients\xe2\x80\x99 needs. Whether you have family commitments or you\xe2\x80\x99re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager and your request will be reviewed subject to business needs. Hybrid Working
.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We\xe2\x80\x99re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager. Introduction: The Service Analyst will work as part of the Service Transition team. The analyst will have responsibilities for the transition of new or amended services into operational support in collaboration with other parts of IT, in order to facilitate successful project completion and a smooth handover to service delivery. They will also review and improve operational services and processes, ensuring all new and changed services are implemented in a controlled manner and are fit for purpose with appropriate service delivery capability in place. What will you be doing?

• To define new target operating models for new services.
• To assure services provided by our IT supply chain are aligned and deliver against our target operating model and business IT strategy
• Assuring and controlling the service modules for IT services in conjunction with service providers and other stakeholders (internal and external) where appropriate
• Verify that the introduction of services will not corrupt the defined IT model and are sustainable
• To maintain all aspects of the service transition process and its governance
• Securing internal or external resources to deliver project operational readiness
• Ensuring that new technologies are properly transitioned from build into run
• Ensuring all products follow the Acceptance Into Run (AIR) process
• Ensuring all products are fully managed/monitored
• Ensure service contracts with vendors are in place with the proper SLA
• Ensure training is conducted across the organization for new service/technology
• Ensure all customer facing and backend systems are updated in order to support the new technologies
• Ensure proper handoff to operation teams inclusive of documentation
• Ensure the project is adhering to network risk profile:

o Technology stability
o Compliance to regulatory and mandatory policies
o Audit findings and issues assurance are fully addressed
o Adherence to all change management processes
o Full documentation for all deployments
o Knowledge transfer to support teams What we\xe2\x80\x99re looking for:

• Service engagement and transition management experience
• Working knowledge of service management life cycle
• Experience of managing relationships with other IT disciplines such as project management
• Service management experience, including the management of third party suppliers in multi customer and provider environments
• Strong communication skills to enable building of effective relationships across teams and other cultural regions within Barclays and key stakeholders
• Evidence of organisational skills and the ability to multi-task whilst ensuring quality and attention to detail under strict deadlines
• Experience of working with third party suppliers

Skills that will help you in the role:-

• Has previous experience of working in a global delivery team
• Has a qualification in an ITIL Transition module or working towards such qualifications
• Previous Project Management and/or Service Management experience
• Previous experience of Network and Voice infrastructure \xe2\x80\x93 routing, switching, load balancing, firewalls, voice systems would be useful.
• Previous experience of automation - ansible, python \xe2\x80\x93 preferable within the network arena
• A positive attitude and willingness to learn

Where will you be working?
Pune

Be More at Barclays
At Barclays, each day is about being more \xe2\x80\x93 as a professional, and as a person. \xe2\x80\x98Be More @ Barclays\xe2\x80\x99 represents our core promise to all current and future employees. It\xe2\x80\x99s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

You must meet the following eligibility criteria:
To apply, upload a copy of your updated resume on Taleo.
#Change Delivery and Service Management