Job Description

About JLL -
We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Client Service Analyst
Work Dynamics
What this job involves:
Working with the analyst team (Mumbai),head of production (London) and client consultants (London, Dublin, Paris and Belgrade) on service delivery for GBS clients. Ensuring the seamless flow and analysis of data inputs and outputs to and from clients via direct engagement with internal client team based in UK, France, and Ireland. Interpretation and analysis of data. Developing techniques to add value to clients' data by producing client reports and assisting in the preparation of client presentations. Responsible for production of all client outputs/reports for approval/refinement by internal client team. Systems administration of our GBS Hub system and reporting. Setup of surveys using Qualtrics platform based on client requirements. Collecting raw data through surveys and transforming it into presentable format for decision making. Running R-script to generate HX survey outputs Provide support on generation of real estate benchmarks on Alteryx, running workflows and other related activities. Report production and set up of client reporting tools. Testing client tableau dashboards. Assisting client consultants on client calls. Working closely with client consultants and assisting them with their data requirements in a presentable format for internal and external meetings. Communicating timetable, liaising with global clients about data publishing and responding to client queries of diverse nature. Provide analytical and administrative support to a diverse range of bespoke projects for clients. Responsibility for the creation and maintenance of bespoke excel tools which will incorporate large amounts of data.
Every day is different, and in all these areas, we'd encourage you to show your ingenuity.
Sounds like you? To apply you need to have:
Qualifications and experience
Educated to a degree level, preferably in one of the following areas: Computing/IT, Economics, Mathematics or Statistics; master's degree in data field is an advantage
2-4 years of experience in a data related field; property experience is an advantage
Well-developed numerical and analytical skills through working with data; very competent Excel user (advanced); advanced ability to review, report and interpret data
Experience and knowledge of analytical and reporting tools such as Tableau is desirable but not mandatory
Excellent computer skills - MS Office, and communication/collaboration applications
Knowledge of Qualtrics platform for survey development is desirable but not mandatory
Willingness to master new data analysis skills and packages
Skills and personal attributes
Analytical with close attention to detail with the ability to interpret and contextualise information.
Quality focus - Taking ownership of deliverables to ensure accuracy and timely delivery to client facing GBS counterparts.
Data security - Adherence to client data confidentiality and data handling protocols.
Team player - The GBS team is globally dispersed, therefore the ability to collaborate across a multi-disciplinary team will be key to ensuring successful project delivery for clients.
Sensitivity to cultural differences and norms reflecting the global distribution of our clients and teams.
Ability to embrace change - GBS thrives on the notion of continual service improvement as we look to evolve ways of working and offerings to ensure that we meet the needs of our client. This includes development and adoption of new tools; regular review of our processes and methodology and delivery of new products
Excellent communication skills - Strong written and spoken English is essential along with a willingness to work in a global team with extensive use of virtual means of communication such as conference call and e-mail.
Ethical approach - Display of personal integrity at all times in your attitude towards your work, colleagues and clients.
What you can expect from us
You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can't wait to see where your ambitions take you at JLL. Apply today!