Job Description

The Service Analyst 2 is an entry-level position responsible for providing operations support services, including but not limited to; Credit Card inquires, excess balance Refund, Rewards Redemption, Temporary Credit processing for dispute transactions, etc. In addition, the Ops Sup Analyst 1 performs data analytics and handlings MIS and reporting for regulatory and internal management requirements. Ops Sup Analyst 1 also understand the system architecture and gets involved in various system enhancements, User Acceptance Testing and Parameter Maintenances. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Provide regular status updates for all project participants and provide inputs from Operations perspective.
• Work with team and share all regulatory requirement reports on timely manner.
• Ensure daily BAU is completed within the specified timeline.
• Daily controls are being monitored and reviewed for effectiveness.
• Monthly MIS and Regulatory Deliverables are being sent to Citi Seniors on a timely manner.
• Highlight any anomaly to Senior Management on any business disturbance.
• Review end-to-end process and mitigate in case of any risk/gaps identified.
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and review User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Understand the system architecture and business model in detail and create frameworks for developing new system and implement system changes through a complete change management cycle including UAT testing and various parameter maintenance
• Understand the regulation and business policies in detail and leverage data analytics for extraction and submission various data cuts
• Continuously engage with stake holders across various verticals for implementation of new processes and operational risk mitigating controls.
• To ensure timeliness on critical reporting and regulatory reporting to seniors

Qualifications:

• 8-10 Years of Experience
• Previous relevant experience preferred
• Proficient in Microsoft Office and Macros
• Team handling would be an added advantage
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Team handling expertise required

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. This role requires working in shifts and working on holidays including Saturdays with a compensating off during any of the weekdays. Team handling expertise and adherence to timeliness for critical and regulatory submissions are required, - Job Family Group: Operations - Core - Job Family: Operations Support - Time Type: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting