Job Description

General expectations of your role:

• Excellent analytical and communication skills
• Work independently and as part of a team with other KPMG colleagues at all levels
• Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution
• Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise
• Interact with clients on a regular basis through face to face meetings, video/teleconferences and email to understand client\'s processes and business problems
• Strong written, verbal communication skills.
• Ability to multi-task and to work in a fast-paced environment.
• Identify industry best practices and implement them in engagements

• Minimum of 3 years of ServiceNow implementation experience in large complex environments is required
• Experience with designing and developing ServiceNow workflows
• Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Performance Analytics, ACL\'s, Import Sets, Transform Maps and Update sets
• Good understanding of ServiceNow architecture and best practices
• Knowledge and experience with JavaScript, JSON, REST and SOAP
• Proficient in HTML5, CSS and AngularJS - Hands on experience on web based languages (HTML, CSS, Angular JS)
• Hands on experience on client side and server side scripting.
• Experience in ITSM,GRC and ITBM applications.
• Hands-On experience in building the application from scratch.
• Knowledge of ServiceNow upgrade, SSO will be plus.
• Proficient in Agile development and all phases of the Application Development Lifecycle
• Experience in gathering and documenting requirements, defining functional system design including user interface specifications, and worked in User Acceptance Testing (UAT) phase covering the other aspects of Quality Assurance (QA) and development.
• Understanding of service catalog, GRC and Service Portal.
• Worked on various integrations of ServiceNow with tools web services like REST and SOAP.
• ServiceNow Platform upgrade and instance cloning activities.
• Creating documents following Good Documentation Practices.