Senior Trainer Learning And Development Female Only
Year Delhi, Delhi, India
Job Description
Required Female candidates only Immediate joining or 15 days notice period can consider
- Batch training for the new employees in the contact center
- Conduct refresher sessions for the sales & service calling team
- Calls audit & do the analysis to check the quality of the contact center
- Weekly monthly dashboard published for various campaigns to gaze the performance
- Coordinating with all the business units for Learning management system
- Develop content for the training as per the latest trend of the market
- Feedback sessions on audits for the contact center agents for the performance improvement
- Be a part of calibration sessions to reduce the variance
- Sharing process gaps for the process improvement and standardization
- Attend meetings with the various BUs on the assigned tasks
- Assist in employee engagement activities
Required Candidate profile:-
Good Communication skill- Proficiency in defect analysis and excel skills
- Minimum Graduate
Address- Alankit Limited|Alankit House|4E/2 Jhandewalan Extension|New Delhi - 110055, INDIA
share your updated Resume at pratikshar@alankit.com or Call +91-XXXXXXXXXX
Role:Process Trainer Salary: Not Disclosed by Recruiter Industry:BPO / Call Centre Department:Teaching & Training Role Category:Corporate Training Employment Type:Full Time, Permanent
Key Skills
Process Trainingtraining and developmenttainerSoft Skills Training
Soft SkillsBehavioural SkillsPersonality DevelopmentFeedbackBehavioral Trainingquality auditorTraining Management
Skills highlighted with \xe2\x80\x98\xe2\x80\x98 are preferred keyskills
Education UG:Any Graduate PG:Any Postgraduate Doctorate:Any Doctorate,Doctorate Not Required
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Job Detail
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Job IdJD2991687
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDelhi, Delhi, India
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EducationNot mentioned
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ExperienceYear