Job Description

About IP Optical Networks

Our Fixed Networks business group (FN) includes IP, optical and network automation technologies and related services sold to our communication service provider customers as well as adjacent markets including webscale companies and enterprises. Our comprehensive wide area networking (WAN) solutions enable our customers to build and operate automated, secure, and high-performance networks at massive scale \xe2\x80\x93 helping to interconnect people and things from any broadband access modality to \xe2\x80\x93 and among - edge clouds, central clouds, the Internet, and other services and data centers.



Job Responsibilities & Competencies

• Represents the Technical Support Service in front of customer, managing difficult situations and conflict resolutions.
• Review network operation for improvement and optimization for new programs and high-risk activities
• Proactively review Nokia Product Alerts, Notices and PCNs for possible impact to the customers network and actif necessary
• Represent Nokia at customer quality and operations meeting pertaining to Nokia equipment.
• Chronic issues investigation leadership
• Coordinate significant network activities related to supported Nokia equipment.
• Provide technical product information
• Assist the Nokias TAC/TEC in diagnostic activities remotely or locally
• Provide technical and process leadership helping the customer personnel identify technical and procedural issues that may arise during the support operations, integration and network roll-out activities.
• Advocate for the customer during outages.
• Represents customer (interests) within Nokia for Technical Support Service activities.
• Provides customer-facing communication regarding operational, technical and quality issues. Makes timely recommendations to customer.
• Provides analysis of Product Release notes and Alerts to the customer.
• Provides technical guidance for Upgrades/Retrofits, if within the scope of Agreement.
• Supports Emergency Management (EM) team in technical aspects of Outage management
• Maintains information about customer network in relevant databases.
• Supports CarePM from a technical stand point.
• Is responsible along with CarePM for customer satisfaction.
• Keeps himself aware of network health.
• Keeps himself technically abreast with NPI and Rollout activities of his customer.
• Keeps himself aware of tendering-negotiations for his customer.
• Can make suggestions or raise concerns.
• Shares sales opportunities with CarePM or Sales.

• Skills
• Demonstrated hands-on experience deploying & Operating optical networks.
• In-depth technical expertise in optical transport networks including Packet transport (PTN), Control Plane- GMPLS (ASON, Layer 0, Layer1), DWDM, SDH, MPLS-TP, Ethernet, Layer 2.
• Familiarity with DWDM, RAMAN, EDFA, WSS, Control Plane, Flexgrid, and CDC architecture
• Proficient in integration, testing, provisioning, commissioning & maintenance of fiber optics transmission products & applications.
• Demonstrates significant and specialized knowledge of fiber optic principles and DWDM transmission.
• Extensive skills on Different Tools For Troubleshooting such as Power Meters, Optical Time Domain Reflectometer (OTDR) & CD / PMD analyzer, BERT to test fiber and verify specifications and throughput.
• Create system support documentation including instructional procedures, provisioning guidelines, test plans, problem documentation and functional process flows
• Monitor network characteristics, maintain logs, and follow procedures to effectively respond to out-of-tolerance conditions or outages
• Contribute to the design, provisioning, and operations of the edge and backbone transport with emphasis on networking best practices
• Project managing hardware deployments, migrations, upgrades and all major activation work
• Designing, commissioning and maintaining of DWDM networks (Nokia portfolio):
• 1830PSS-4/16/32
• 1830PSS-36/64/8x/24x
• 1830PSS-8/16II
• GMPLS L0 and L1, MRN
• L2 over DWDM
• Migration, administration and O&M of:
• 1350OMS
• NFM-T
• Education
• Bachelor\'s Degree in Engineering or Technical Field

Essential Skills:

• Minimum 8-10 years of telecommunication industry experience, within the Optical

Transport domain

• Must have minimum of 5-8 years\xe2\x80\x99 experience working within Optical Systems

Engineering, Architecture, Product Management or similar discipline

• In-depth knowledge of the optical transport industry and technologies (DWDM, OTN,

Ethernet)

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people\xe2\x80\x99s lives and help to overcome some of the world\xe2\x80\x99s most pressing challenges. We act inclusively and respect the uniqueness of people. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.

Additional Information

Nokia