Job Description

We are looking for a Senior Technical Operations Analyst to join our Salesforce ADMIN TEAM in INDIA. This is an amazing opportunity to work on (multiple Salesforce Systems that we as a team support and manage. We are using many different tools like - Salesforce CPQ, Conga CPQ, Conga CLM, Conga Composer etc. and you have a good opportunity to learn all the different tools and enhance the Salesforce Knowledge). The team consists of 6 and is reporting to the Manager, Technical Operations. The Salesforce Administrator will be responsible for the day-to-day administrative support to our end users. The Salesforce Administrator will support the organization with configuration and customization of the Salesforce Platform. About You - experience, education, skills, and accomplishments At least 4 -7 years in Salesforce Administration Experience of Sales, Service Cloud, Experience Cloud is Mandatory. Understanding of CPQ (Salesforce and Conga) is Mandatory. Understanding of Conga Contract Management, Conga Composer is Preferred. Experience on administrative functions - user management, data management, security. Experience on Enterprise Territory Management. Understanding and Hands on experience in creating objects, fields, page layouts, compact layouts, roles, profiles, report types, validation rules, workflows, email templates. Hands on experience on how to use Data Loader, Demand Tools and Workbench. Experience in the deployment process through Source Tree, Copado. Understanding on Automated processes - Process builder Workflows, Flows, Approval Processes. Understanding of Salesforce best practices. Experience to support Audit Queries. It would be great if you also had . . . You must have an excellent understanding of the Salesforce platform and products, such as the Sales Cloud, Service Cloud, Salesforce CPQ, Conga CPQ. What will you be doing in this role You will be responsible to work and deliver the KTLO items - which could be related to Data Updates, Business Process Queries, General inquires related to Salesforce. You will be responsible to work and deliver the configuration items - Page Layouts, Creation of Field, List Views, Report Types, Lead Assignment Rules, Enterprise Territory Management Rules, Validation Rules, Workflows etc. You will be responsible for committing the changes to Sandboxes and Production through tools - Source Tree and Copado. You should have the ability to learn new features, technologies - Zuora and NetSuite and to communicate effectively with various business owners, technical staff members and internal stakeholders. You should have the ability to work on the third-party integrations with Salesforce. You should have good Oral and Written Communication Skills. You should be able to mentor the team members and provide guidance as and when required. You should have the ability to prioritize and manage multiple tasks efficiently. About the Team The Salesforce Administrator Team will support the organization with configuration and customization of the Salesforce Platform Hours of Work Candidate will work from Monday to Friday (2:00 PM IST to 11:00 PM IST). This is permanent position At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training and other terms, conditions and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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