Job Description

Business Unit

AMS Production Support



We are pleased to hire a Senior Technical Solution Analyst at Oracle Cerner. As a Senior Technical Solution Analyst, you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. You will communicate effectively, verbally and in writing to clients and internal stakeholders. You will document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work based on severity and urgency balancing client and business needs. And, you will collaborate among and across teams to ensure issues are addressed by the appropriate individuals. Lead complex project work across multiple teams or organizations. Assist in corporate problem management processes. Drive escalated issues with the support of the engineering and leadership team.

Org

Mgd Svcs - AMS

Additional Information

All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.

Career Level

Senior Professional

Company Overview

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important - people's health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

Org Unit

Global Services

Qualifications

Basic Qualifications:

• At least 8 years total combined related work experience and completed higher education, including:

• At least 2 years of customer service, call center, hospitality, and/or technical support work experience
• At least 6 years of additional work experience directly related to the duties of the job and/or completed higher education, including:

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or related field, or equivalent relevant work experience

Preferred Qualifications:

• At least 6 to 8 years of experience in SQL & application support, Client/customer support, troubleshooting, incident management, Problem management & Change Management.
• Willing to work in the shift of 5:30 PM - 2:30 AM IST.
• Should have excellent Communication Skills and be able to interact with stakeholders in different regions of the world.

Associate Type

Regular

Job Level

Professional 3

Working Environment

Hybrid & Onsite: No Relocation Assistance Offered

Job Function

Support Services & Operations

Government Job

NO

Working Environment Description

This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid