Job Description

About Us Our mission is simple: we want to help our customers solve complex business matters using easy digital solutions. We have passionate and technologically savvy people working here, we\xe2\x80\x99re proud of the awards we have received, but the trust we get every day from our 2000+ customers means more than anything! What You\'ll Do You will be part of a dedicated team with the intrinsic motivation of delivering the best-in-class partner enablement and support experience to our Dynamics Partners and Customers. He/she will have the opportunity to work with product development and manage the full process ranging from idea to standard features and solutions that are sold through our global partner network. He/she will be part of a team with some of the most highly skilled employees in the industry that are working with Microsoft Dynamics NAV and D365 Business Central. RESPONSIBILITIES:

• Serve as first/primary contact for our customers and partners for (remote) service and technical support requests on To-Increase solutions for Microsoft Dynamics NAV and D365 Business Central.
• Analyze, Investigate and Prioritize support cases and provide acceptable solutions to our partners and customer located world-wide.
• Secure pro-active and thorough communication, both verbal and in writing, in response to support requests.
• Assist you own (more functional oriented) support team on technical analysis of incoming support cases.
• Assist the To-Increase development team in delivering incident resolutions, software fixes and software testing.
• Able to replicate the problem scenario in standard environments, perform technical triage for non-replicable support cases and be able to provide workarounds where possible.
• Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time.
• Contribute and maintain the To-Increase knowledge base repository.
• Learn new advanced solutions on D365 Business Central.

REQUIREMENT & EXPERIENCE

• Bachelor\'s degree (CA/ICWA/MBA/Equivalent) in accounting or equivalent work experience.
• At least 4 years of experience with Microsoft Dynamics development in both in NAV (C/AL) and Business Central (AL)
• Preferably with experience in Integrations
• Base functional knowledge of standard Dynamics Nav/ D365 Business Central systems functions (T&L and Project accounting), postings, roles and permissions, workflows, batch jobs.
• Basic understanding of MS Active Directory, MS Server OS, MS App-source, MS SQL server and networking infrastructures.
• Azure Fundamental certification
• Experience with Visual Studio Online (VSO) is preferred.
• Technical Implementation experience will be an added advantage.

Further on

• Excellent communication skills in English, both verbal as in writing.
• Strong team player and high customer & commercial orientation with a pro-active attitude.
• Experience working with international partners / customers.
• And experience with cross-cultural working will be an added advantage.

Why Work for Us? While we are focused on creating top-quality ERP solutions, it also reflects on our team. Emphasizing on our people-first philosophy, at To-Increase, we genuinely strive for an environment that drives innovation, well-being, and community feeling. On the job, you will be given ample opportunities to learn and continuously grow and improve yourself. With an inclusive culture, we recognize that every individual is different and allow the flexibility to work the way that suits them, which in turn helps generates creativity, problem-solving, and sustainability that wouldn\xe2\x80\x99t otherwise be possible. People-oriented culture: Informal, non-hierarchical, and people-oriented culture where every voice counts, and where people are encouraged to be themselves.. Hybrid workplace: Flexible working arrangement, creating a better work-life balance to improve employee motivation, performance, productivity and reduce stress. Emotional/Mental-health support (well-being): Free and unlimited access to mental health support with OpenUp to drive an employee\xe2\x80\x99s overall health and wellbeing. Career progression: Competitive salary and opportunities to grow, where you are given the freedom to take on the challenges head-on, dictating your own career path. Diversity: International and culturally diverse environment with colleagues, clients, and partners from different countries, bringing different perspectives and insights. Microsoft ISV partner: Leading ISV that is a Microsoft Gold Partner with premium industry solutions for Dynamics 365 with our 16+ years of industry experience.