Job Description

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Job Category Customer Success

Job Details

About Salesforce

We\xe2\x80\x99re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too \xe2\x80\x94 driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good \xe2\x80\x93 you\xe2\x80\x99ve come to the right place.

Our Field Service Professional Services team works across technology and business stakeholders to usher customers into the next phase of their business transformation journey and achieve innovative outcomes that craft the future.

As a Senior Technical Consultant on our Field Services team, you will realize solutions for our customers by focusing on consultancy, technical development & delivery for the customers and partners to solve critically meaningful business challenges using Salesforce\xe2\x80\x99s Field Service Platform (SFS). Salesforce FS product provides FSM solutions for a wide variety of customer verticals and ecosystem(s) like Telecom, Utilities, Oil & Gas, Manufacturing, Finance etc..

Senior Technical Consultants (Sr. Developers) deliver technical solutions to meet the customer\xe2\x80\x99s business and technical requirements. Sr Developers lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.

Responsibilities

Become a highly certified and recognized Salesforce expert

Help clients consistently meet/exceed goals and metrics

Contribute to customer success through front and backend solution development and release management

Deliver high client satisfaction (CSAT)

Provide guidance on the application and integration development best practices, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education.

Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer\xe2\x80\x99s infrastructure.

Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution. Lead the evaluation of business and technical requirements from a senior level.

Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution.

Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.

Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement.

Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues.

Requirements

Overall 9+ years of overall experience with a minimum of 3 years on the Salesforce platform.

Experience in designing & developing on Field Service implementations.

Good experience in writing custom codes, components using APEX, LWC

Ability to work independently and be a self-starter.

Atleast 3+ years experience as a Senior Developer in a mid to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization.

Experience with key areas of enterprise architecture, including integration technologies, single sign-on, and master data management.

Experience with Waterfall and/or Agile implementation methodologies.

Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management.

Proven ability to analyze, design, and optimize business processes via technology and integration.

Polished speaker with the ability to evangelize best practices at various levels within a large organization.

A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.

Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.

Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences.

Highly beneficial to have any Salesforce.com product certifications prior to joining.

Salesforce Admin

Salesforce Service Cloud

Salesforce Field Service

Salesforce Platform Dev1

Salesforce Platform Dev2

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .

is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .

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