Job Description

About BNP Paribas Group: BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centered on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region. About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions. About Business line/Function : IT Payment Services department, the worldwide reference for payments in the BNP Paribas Group. We are working on the many applications used worldwide using various technologies and working in Agile methodology. Job Title: Senior Technical analyst Date: 30th Aug 2022 Department: ITG Location: Chennai Business Line / Function: Payments and Cash management Reports to: (Direct) Manager Grade: (if applicable) (Functional) Number of Direct Reports: None Directorship / Registration: NA

Position Purpose

The Application support Analyst position is to reinforce the IT Payment Services System Team Tribe for BNPP Group. The System Team is an AGILE tribe that helps with the continuous integration and deployment of applications and mutualizes specific DevOps activities to allow DEV teams (Squads) to focus on development and business value. Responsibilities

Direct Responsibilities

• Provide a first level of support to ITPS customers (registration, routing, communication, escalation, crisis)
• Check application monitoring dashboards (Kibana, Dynatrace, Splunk), Alert if anomaly
• Analyze alerts and identify potential impacts on assets and services under his supervision
• Write and send on time the "morning check" emails for ITPS customers
• Create and track Incident / Problem and Change tickets in “Service Now” (ITSM tool)
• Write and send the associated recurring communications
• Facilitate post incident action plan
• Contribute to the production of KPIs
• Coordinate technical operations between DEV and OPS
• Organize the Change Advisory Board with DEV and OPS team
• Collect data regarding past incidents to consolidate Group reporting’s
• Work in an agile environment by participating in tribe’s agile rituals in the "agile at scale" organization

Technical & Behavioral Competencies

Skills required – At least few from below on Java 5-9 years of IT ADM support experience Daily practice of MS Office Pack Formal communication (oral & written) Advanced IT Knowledge (Hardware, software, OS, CLOUD) Understanding of Agile Workflow

Specific Qualifications (if required)

ITIL certification Skills Referential Behavioural Skills: (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Ability to synthetize / simplify Attention to detail / rigor Transversal Skills: (Please select up to 5 skills) Ability to develop and leverage networks Analytical Ability Ability to set up relevant performance indicators Ability to manage / facilitate a meeting, seminar, committee, training… Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if required) Service Now – Advanced MS Office Pack - Advanced Kibana - Advanced Dynatrace - Advanced Splunk – Advanced

Bachelor Degree or equivalent