Job Purpose:
Provides high level technical support for employees and customers over the phone and onsite for enterprise applications and systems. Also, provides hardware support for workstations, laptops, printers, mobile devices, and other IT equipment, including, inventory, repair, deployment, maintenance, and disposal. Responsible for troubleshooting hosting systems and applications necessary for clients.
Job Responsibilities:
Essential Functions:
The position operates under limited supervision with a great deal of independence in daily tasks. * Resolve 2nd and 3rd level support tickets / calls and escalate as necessary to developers or vendor.
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