Job Description

Why engineering at Stryker At Stryker we are dedicated to improving lives, with a passion for researching and developing new medical device products. As an engineer at Stryker,you will be proud of the work that you will be doing, using cutting-edge technologies to make healthcare better.Here,you will work in a supportive culture withotherincredibly talented and intelligentpeople, creating industry-leading medical technology products. You will also have growth opportunities as we have a culture that supports your personal and professional development. Need another reason to apply Check out these 8 reasons to join Stryker\'s engineering team: Position Description: Vocera is looking for a dedicated, hands-on escalation engineer to join our growing organization. As part of the engineering team, you will be a resource to the customer support teams as a last recourse for technical escalations. You will resolve production problems across a wide variety of technologies such as networks, databases, server virtualization, cloud deployments and others. If there is a software problem, you will partner with the development team to create a fix or implement a temporary mitigation until a permanent solution becomes available. You will also participate in special projects for customer requests for feature customization or expansion. You will be a part of a team that provides on call support to fix urgent customer issues. This position reports to the Sr. Manager, Escalations. Responsibilities: . Lead efforts to resolve customer service outages in an expedited manner and minimize the disruptions experienced by the clinical staff . Record relevant data regarding a production issue, provide problem summary to nonsubject matter experts . Analyze problems and implement code changes or scripts to provide temporary mitigation to minimize disruption if a permanent fix is not immediately available . Collaborate with the Quality Assurance department to communicate production related problems and coordinate the associated validation prior to customer deployment incorporating new tests into the standard validation workflows . Investigate and solve customer infrastructure problems (e.g. wired/wireless network, virtualization resources, authentication/security, etc) that may be indirectly causing production problems, conduct functional and performance characterization to extract evidence of root cause . Identify database underperformance issues and implement changes to resolve, make data changes to rectify incorrect input information . Work with the Engage development teams to improve quality and support of production issues . Tackle engineering tasks that may not be assigned to other engineering teams due to resource issues, including product development, integration testing, performance profiling, etc. Competencies: . Proven track record of understanding customer needs and delivering solutions, patient and flexible in meeting customer requirements . Excellent analytical, verbal, and written communication skills . Deep technical analysis and troubleshooting skills . Results driven, hands on approach to product support in a collaborative environment with a customer driven focus . Resourceful and able to solve complex problems through adapting technology and a thorough understanding of product architecture . Proactive in the face of ambiguous or conflicting data, driven to continue problem investigation to tease out root cause . Independent self-starter able to complete projects on time with minimal guidance Requirements: . Bachelor\'s degree in Computer Science or related field or equivalent . 8+ years of development experience with at least 3+ years\' experience with DevOps . Demonstrated ability to review existing code base and refactor if necessary, exposure to Java, Ruby and other OOP . Excellent proficiency with Linux (Red Hat and CentOS preferred), exposure to system administration, shell scripting, network configurations, server virtualization and cloud deployments . Experience with networking protocols including the ability to analyze network traffic and reverse engineer protocols . Knowledge of databases, experience reviewing logs, pinpointing performance issues and manipulating data in the CLI . Familiarity with SCM, code review processes, Agile/Kanban development methodologies . Familiarity with Jenkins or similar build and test automation tools . Knowledge and exposure to DevOps and automation technologies such as Ansible, Azure, Containers, and Bitbucket . Background in system metrics, log processing, Grafana, InfluxDB, and similar technologies . Up to 5% domestic and/or international travel to customer sites as needed . . Proof of full COVID-19 vaccination required Know someone at Stryker Be sure to have them submit you as a referralprior to applyingfor this position. Learn more about ouremployee referral programat About Stryker Stryker is one of the world\'s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World\'s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting

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