Job Description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Job Overview

The Senior Software Engineering Manager role is crucial in ensuring that our client and employee's expectations are exceeded thus resulting in a world class experience. Milestone is looking for a passionate, self-motivated Manager who brings a wealth of people management, knowledge and expertise.

The Senior Software Engineering Manager will be responsible for leading a high-performing software applications and development teams and running daily operations. Help facilitating strong partnerships internally with peers and our client teams.

The best candidate will have a broad skill set including strong relationship management skills, people leadership and development, analytical horsepower, excellent business judgment, deep curiosity about how things work, and a passion for helping create a world class service experience for our client. You must be willing to challenge the status quo in order to help improve existing workflows and processes to enhance customer experience. You will work with internal client peers of all sizes and must have sufficient presence and communication skills to represent the Milestone across all departments.

How You Will Make An Impact

Your contributions to success include:

• Technical Management: Your role is to lead, motivate, inspire, and encourage your own as well as cross functional technical teams. Teams include Salesforce Admins, Salesforce Developers, Custom application developers & Testers; Microservices and cloud based application developers (GCP, AWS and Azure); Full Stack developers; oversee 3rd party application developers' activities.
• People Management: Manage individual team sizes ranging from 5 to 15 members; total team members range from 10 - 25 members
• Partnering with our client operations management teams to produce a best-in-class service.
• Technical Operations/Project Management: Manage project plans, software development life cycle processes, manage delivery of all phases of application development, testing and bug cycles. Manage both Agile and Waterfall development projects.
• Business Intelligence and Analytics: Provide weekly, monthly and quarterly reporting of team activities, and performance reporting, including Continuous Improvement and Strategic project roadmap. Recommend how to improve systems and processes to identify areas of service improvement and resourcing utilization

• Implementing the best practices and coding standards of the project.

Service Management

• SLA Management
• Service Level Reporting
• Service Performance Analysis & trending
• Service Risk Management & Escalation
• Operational Improvement Planning
• Global SDM Collaboration
• SOW Management
• Accountability of tactical operations aligned to SOW and customer business objectives

Program Management

• Operational Health & Safety Program Ownership
• Process development for delivering services to scope specifications & operational best practice

Financial Management

• Operational Cost control

Client Relationship Management

• Prepare & Conduct Monthly service reviews
• Prepare and run Quarter Business Review
• Weekly engagement with service owners
• Regional/HQ Relationship ownership

Resource Management

• Operational Resource Capacity Planning
• Monthly resource forecasting per site per region
• Partner with recruiters on job requisition specifications, candidate qualification specifications
• Partnering with recruiting on open resourcing requirements and ensuring open positions are filled in a timely manner
• Employee On-boarding & Off-boarding responsibility
• Management responsibility for Team Leads
• Career path, training and employee development
• Regular one-on-ones with team members
• Annual performance review of team members
• Partner with HR on employee issue

What You Will Need To Succeed

• BS/MS degree in Computer Science, Information Systems, Analytics or related majors
• Minimum 15 years' of experience in leading Software Engineering / Development projects
• Sharp problem solving, communication and analytical skills

• Experience in working with AWS, Google Cloud or Azure cloud-based architecture and deploying web-based and web-enabled business application.
• Excellent communication and intercultural skills and ability to handle and resolve conflict situations
• A good understanding of Architectural and Design patterns.

• Proven experience in lean management for operations, planning, finance, or consulting
• Highly innovative, flexible and self-directed
• People skills - maximizing trusting effective relationships
• Effective written and verbal communication skills
• Experience in building executive level internal and external relationships in a complex and dynamic organization and in influencing cross-functional teams.
• Strong interpersonal skills and an assertive approach, whilst maintaining your ability to be vocally self-critical.
• A smart way of thinking in order to find innovative approaches for business operations management.
• A business focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically.
• Very good Excel Skills and knowledge of Microsoft Office Suite are a must
• Passionate self-starter, decisive and able to move with speed to implement ideas

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.

*Job description is subject to change.