Senior Software Consultant
Year Hyderabad, Telangana, India
Job Description
Responsibilities: Hexagon is looking for a Senior Software Consultant to join our team in India.
If you are interested in taking your next professional challenge in a great multicultural environment, then take a look at the following opportunity!
The Senior Software Consultant will provide technical assistance to external clients and Hexagon employees for the Hexagon Enterprise Asset Management application. Support engineers are expected to exceed the expectations of support clients by maintaining a can-do attitude, resolving technical issues in a timely manner, providing diligent follow-up communication, and becoming subject matter experts for Hexagon products. A customer focused attitude, strong technical aptitude, good written and verbal communication skills, and the ability to manage multiple tasks simultaneously are all crucial to the success of a support engineer.
Main Responsibilities:
- Works as part of a global team to support customers by troubleshooting and resolving technically complex support issues related to Hexagon Solutions and their interfaces to meet organizational goals.
- Regularly interacts with solution development and ownership teams to investigate problems, discuss and document design issues, and provide customer feedback.
- Possesses strong interpersonal skills and effectively communicates with internal and external stakeholders.
- Accurately documents support activities and outcomes, as well as maintains knowledge base.
- Develops strong proficiencies in Customer Relationship Management systems.
- Maintains adherence to customer service level objectives.
- Develops technical documents, instructions, and training for internal and external purposes.
- Keeps updated on current Hexagon solution portfolio through training and sprint reviews.
- May conduct customer training or work on presales and service activities when required.
- Perform technical tasks in support of Asset Management application for Asset Lifecycle Management.
- Develop competencies across the "Asset Lifecycle Intelligence" division solution portfolio.
- Have a strong understanding of both software support principles and competencies in general software administration.
- Develop industry knowledge to build growing working relationships with customers.
- Work under moderate supervision with latitude for independent judgement.
Educational Qualifications:
- Languages: English
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Bachelor?s degree/equivalent in an engineering or related discipline. - Experience in project engineering, working with asset management, asset lifecycle, and material management tools.
- Experience with database systems like SQL or ORACLE.
- Strong competency with Microsoft Operating Systems and Office Suite.
- Experience in a customer support role is a plus.
- Oracle DB exp?rience is a plus.
- Experience with cloud systems administration is a plus.
- Experience on AWS or Azure
- Previous Support experience with direct customers is a must
- Experience in Jboss, Apache and Cognos
- Team oriented.
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Job Detail
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Job IdJD3074578
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHyderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear