Required Skill
Technology - Collaboration and Messaging Roles|Skype Administrator
Technology - Unified Communications Platforms|Microsoft
Process - IT Service Management|Incident Management
Process - IT Service Management|Managing Change
Domain - IT in Banking|Customer Support
Behavioral - Aptitude|Communication
Behavioral - Aptitude|Information Processing
Details
Minimum Qualification - Any Graduate
Designation - Senior SME - Collaboration
Band / Sub Band - P3C
Years of experience - 5 to 7 years for P3A and 7 to 9 years for P3B and 8 to 11 years for P3C
Technical Primary Skills
Messaging
Complete hands-on experience on installing and managing Microsoft Exchange Server 2010/2013/2016/2019
Administration of Office 365
Managing of Exchange Load Balancers (NLB, WNLB, Clustering)
Managing of email gateways (IronPort, ProofPoint, EOP)
Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking
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Unified Communication and Collaboration
In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc.,
In-depth hands-on experience on Microsoft 365

LDAP
Active Directory and Azure Active Directory user administration
Directory Sync from AD to AAD
Authentication protocols

End-User
Outlook 2013/2016/2019/ProPlus/Mobile clients
Teams, desktop/mobile clients
OneDrive/BOX desktop sync
Offline and Online archive management

PowerShell
Advanced PowerShell scripting knowledge
Functional Primary Skills
Messaging Subject Matter Expert\xc3\x83\xc2\xa2\xc3\xa2\xe2\x80\x9a\xc2\xac\xc3\xa2\xe2\x80\x9e\xc2\xa2s primary responsibility is to provide support to an organization\xc3\x83\xc2\xa2\xc3\xa2\xe2\x80\x9a\xc2\xac\xc3\xa2\xe2\x80\x9e\xc2\xa2s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication and Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.,

1.\\tManage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure
2.\\tPlan and execute upgrades, projects defined by customers
3.\\tAddress the tickets escalated from L1/L2 team
4.\\tDocument the architecture and participate along with architects to define the DR, failovers etc
5.\\tManage and lead team of L1/L2
Technical Secondary Skills
N/A
Certifications - Administering Microsoft Exchange Server 2016/2019 - 70-345
Microsoft 365 Certified: Messaging Administrator Associate - MS-203
Certification Requirement - Mandatory - Anyone