Job Description

Additional details

Level
P3
Requirement location
India - Bengaluru
Number of Position
1
Employment type
ML
Cluster/Group
Microland Delivery
Business Unit
US
Department
Collaboration - Tech Ops







Required Skill
Technology - Collaboration and Messaging Roles|Skype Administrator
Technology - Unified Communications Platforms|Microsoft
Process - IT Service Management|Incident Management
Process - IT Service Management|Managing Change
Domain - IT in Banking|Customer Support
Behavioral - Aptitude|Communication
Behavioral - Aptitude|Information Processing
Details
Minimum Qualification - Any Graduate
Designation - SME - Collaboration
Band / Sub Band - P3B
Years of experience - 5 to 7 years for P3A & 7 to 9 years for P3B & 8 to 11 years for P3C
Technical Primary Skills
Messaging
Complete hands-on experience on installing and managing Microsoft Exchange Server 2010/2013/2016/2019
Administration of Office 365
Managing of Exchange Load Balancers (NLB, WNLB, Clustering)
Managing of email gateways (IronPort, ProofPoint, EOP)
Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking
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Unified Communication & Collaboration
In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc.,
In-depth hands-on experience on Microsoft 365

LDAP
Active Directory and Azure Active Directory user administration
Directory Sync from AD to AAD
Authentication protocols

End-User
Outlook 2013/2016/2019/ProPlus/Mobile clients
Teams, desktop/mobile clients
OneDrive/BOX desktop sync
Offline and Online archive management

PowerShell
Advanced PowerShell scripting knowledge
Functional Primary Skills
Messaging Subject Matter Expert\xc3\xa2\xc2\xac20"21s primary responsibility is to provide support to an organization\xc3\xa2\xc2\xac20"21s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication & Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.,

1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure
2. Plan and execute upgrades, projects defined by customers
3. Address the tickets escalated from L1/L2 team
4. Document the architecture and participate along with architects to define the DR, failovers etc
5. Manage and lead team of L1/L2
Technical Secondary Skills
N/A
Certifications - Administering Microsoft Exchange Server 2016/2019 - 70-345
Microsoft 365 Certified: Messaging Administrator Associate - MS-203
Certification Requirement - Mandatory - Anyone