Job Description

It's fun to work at a company where people truly believe in what they are doing!
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ServiceNow Sr Admin
The ServiceNow administrator will need to have a strong ability to multi-task between upcoming platform growth and maintenance projects, current open items, and planning for future customer additions to the platform. The ServiceNow Administrator will also be responsible for integrating our platform with external service providers to drive operational automation and efficiency. This role will involve ITSM workshops, end-user \ customer training, daily\weekly\monthly maintenance, upgrades, updates, researching new functionality for use within the platform, license management, working with external partners on platform development, and overall domain separation compliance.
In this role, you will

• Overall ownership of our ServiceNow instance including Incident, Knowledge, Problem, Change, Service Request, and CMDB modules

• Lead the coordination, design, and execution of integrating standard LDAP & 3rd party apps into our ServiceNow environment.
• Gaining new knowledge about ServiceNow through self-motivated online learning and through official ServiceNow courses provided.
• Gather requirements, design, build, and maintain MSP domain separated environments.
• Follow ITIL best practices for domain separation, system maintenance, and platform upgrades.

• Maintaining the integration for existing customers and offering solutions to those without

• Implementing LDAP with customer provided systems; domain ownership for external customers

• Perform standard daily, weekly, monthly maintenance, and overall system health checks.

• Validate domain separation compliance for all customers to ensure no cross-contamination.
• Staying up to date with the latest releases, product enhancements, and plugins.
• Attending courses provided by ServiceNow to stay current on the technology.
• Perform routine update set updates within the system for all changes made
• Perform standard system cloning from production to test environment

• Support the creation of custom reports/dashboards
• Troubleshoot and resolve problems
• Orchestrate and automate tasks
• Participate in department on-call rotation

This position may be required to perform other related duties as assigned
Skills and Experience

• At least 5 years of ServiceNow
• Experience with ServiceNow upgrades
• Strong analytical, problem-solving and decision making capabilities
• Experience integrating ServiceNow with external systems through SOAP or REST web services
• Experience using Workflow Editor to configure workflows
• Experience or familiarity with Agile development and testing methodology.
• Continues improvement of service portal, mobile app
• Strong ability to design, build Service Request workflows and Service Catalog items.
• Creating domain separated environments and configuring each module per customer requirements.
• Strong working knowledge of ServiceNow instances including old and new releases
• Customizing email notification templates, ticket SLAs, and form fields.
• Ability to manage multiple knowledge bases in an MSP environment.
• Advanced understanding of the test and production environments, update sets, and system cloning
• Advanced administrative technical knowledge of the ServiceNow ITSM platform.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.