Job Description

: Senior Service Reliability Engineer (Performance) Do you want to work in Service Reliability team to Modernize IT Operations?

Join us in building a Better Bank by driving challenging initiatives in Danske IT.

You will become part of an IT area of high priority in the bank, with the vision of truly changing the way the bank functions.

Better Ways of Working

The Better ways of working programme is part of a broader programme that will help Danske Bank transform the way it operates, divided in 3 streams:

• Customer Journeys acceleration
• Ways of Working redesign
• IT Industrialisation

The Team

You will be joining Service Reliability (SR) team responsible for introducing a paradigm shift from a traditional Operations setup to a modern organization embedding Site Reliability Engineering disciplines to ensure that Operational challenges are met with engineering methods and mind set. Our goal is to further improve customer availability by adopting modern stack/technologies for fast recovery. You will collaborate closely with the Platform and Software IT engineers in infrastructure and application teams with plenty opportunities to upskill your technical knowledge.

You are a great fit if you enjoy solving complex issues in a production environment and have a trouble-shooter's mind set with previous experience in cracking down the most complicated (e.g. 'slow performance' or similar) issues and you simply loved the process of it.

Responsibilities

• Responsible for driving reliability of applications and infrastructure to avoid or, if not possible, quickly resolve service disruptions
• Being an evangelist of operational excellence by educating others and defining strategic reliability improvement activities as well as acting as the point of escalation within the incident response process
• Work with cross-platform teams to resolve or mediate user related performance concerns via all channels, including chat and ITSM
• Hands-on troubleshooting across different systems to solve complex infrastructure performance issues
• Develop or tune system-specific alerting logic to improve signal-to-noise ratio
• Optimize modern observability and monitoring tools to alert on symptoms, not causes
• Build tools or develop reliable automations to prevent manual work, repeatable actions and issue re-occurrence
• Document and reuse internal wiki to ensure findings and lessons are shared
• Identify opportunities for improvements to optimize systems and workflows
• Implement best practices around post-mortems involving multiple teams and components
• In addition, you'll get to work on ensuring the following: availability, latency, performance, observability, alerting, auto-healing and monitoring

Skills and competencies

Required Qualifications

• Cross-culture collaborative approach, along with excellent English communication skills
• Strong interest in Site Reliability Engineer (SRE) topics like availability (SLOs), latency, performance, resilience, observability.
• 6+ years of hands-on technical experience in Windows performance tuning
• 4+ years of experience with application performance monitoring tools, log analysis and alerting systems (e.g. Data dog/Splunk/Sensu/etc.)
• Experience in Open telemetry and synthetic monitor suits
• Hands-on experience with an application stack, understanding of typical configurations of its monitoring metric and SLA
• Experience owning platform, enhancing logs, building alerts, evaluating log errors etc.
• Experience in creating dashboards with difference metrics and ability to "poke holes" in existing dashboards and logs

Preferred Qualifications

• Familiar with most or at least one of the areas:

• Administration of at least one of Linux/Unix or Windows OS systems
• Any virtualisation or container-based management and orchestration technologies
• Any of database engines in enterprise environment
• Work experience with any major cloud provider
• Hands-on experience with any scripting/programming languages

About Danske Bank

Danske Bank is a Nordic bank with strong local roots and bridges to the rest of the world. For more than 145 years, we have helped people and businesses in the Nordics realise their ambitions. Danske Bank has more than 21,000 employees in 13 countries around the world who serve our 3.4 million personal, business and institutional customers. In addition to banking services, we also offer life insurance and pension, mortgage credit, wealth management, real estate and leasing services.

About Us:

Danske IT was established in India in 2012 as a fully-owned subsidiary of Danske Bank group - one of the largest Nordic banks with a universal presence. We deliver smart solutions, thereby creating great value for Danske Bank as well as all its customers. At Danske IT we are devoted to help Danske Bank realise its vision of being the most trusted financial partner. Ambition is something we share with our customers, our employees and the communities around us.

Our technologies simplify IT complexity and streamline operations, helping Danske Bank businesses to become more agile, efficient and profitable. Working on technology solutions for all areas of the bank including personal, business and institutional customers, we strive to deliver results that make a difference to its end users.

We are on a journey to push the boundaries of banking and continuously work towards enhancing our customer experience.