Job Description

Say yes to a better tomorrow! SHL, People Science. People Answers. Job Purpose The candidate shall work on Customer Experience Testing for all scheduled releases. The candidate will collaborate with Internal stakeholders and report them for any issues or bugs identified in UAT. This is an Single Contributor profile and reports to Deputy General Manager - Release Assurance. Key Accountabilities Conduct User Acceptance Testing for the release projects; report issues/bugs to respective teams Deeply examine and flag whether migration was success and identify production-related issues Identify user test flows and be able to replicate them to ensure system sanity Communicate regularly with other UAT Project Managers, QA Leads, Development Managers and Digital Core members Report system status to internal stakeholder as necessary through summary reports Define the User Acceptance Criteria for any incident logged Review the Incident tickets to ensure it has reproducible steps. Prioritize and multi-task the job on hand Collaborate with the Release Managers, Quality Assurance Team and Team Digital to ensure that the customer journey align with test scripts and plans Desired Candidate Profile A minimum of 0-2 years of overall work experience; relevant experience preferred Previous experience in conducting User Acceptance Testing (UAT) for the platforms is good to have. Detail-oriented, with strong logical and critical thinking experience Excellent verbal and written communication experience which cater to both technical and functional audiences Enthusiastic and engaged team player with the knowledge of how to inspire colleagues Tech-savvy and excellent in Microsoft Office Demonstrates experience to maintain quality and productivity through continuous improvement and variation management About Us We unlock the possibilities of businesses through the power of people, science and technology. We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation. When you inspire and transform people\'s lives, you will experience the greatest business outcomes possible. SHL\'s products insights, experiences, and services can help achieve growth at scale. What SHL Can Offer You Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL\'s business and culture (find out more about DEI and accessibility at SHL ) Employee benefits package that takes care of you and your family. Support, coaching, and on-the-job development to achieve career success A fun and flexible workplace where you\'ll be inspired to do your best work (find out more LifeAtSHL ) The ability to transform workplaces around the world for others. SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.

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