Job Description

Job Title: Senior Project Manager - Language Solutions Experience Level - 10 years to 15 years

Location: Mumbai About RWS:

RWS Holdings plc is the world's leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations. Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology. Customers include 90 of the globe's top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents. Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).
RWS Language Services division recognized as the world's largest Language Service Provider - helps customers to create, translate, and deliver content across 250+ languages. Our global team of linguists, project managers, subject matter experts and localization professionals work closely with customers to ensure their communications and multilingual content is compelling, accurate and consistent

About The Role:

In cooperation with the division, to oversee, manage, mentor and develop a team of Project managers through providing local management including HR admin, reporting, Guidance, direction, performance management and leadership to the team. To support management of the largest and most complex projects/accounts and keep The Divisional Management team informed about account progress/issues at all times. Overall responsibility for revenue, growth, quality, service levels, schedule, client Satisfaction and profitability

Responsibilities:

• Reporting: Monitoring OT, escalating to Division where OT is excessive, supporting Division with root cause investigations (e.g. workload imbalance, ineffective working, Practices etc.)
• Process: Ensuring all internal procedures are adhered to by Project Managers. Ensuring all project documentation is up-to-date and that all SDL and ISO procedures are followed.
• Training: Provision of local or site specific training requirements new team members.
• Pastoral: Mentoring and support during 121s if required/desired. Local point of contact to discuss issues.
• Recruitment: Local support to senior management in the interview and hiring process as required.
• Management: Workload and knowledge management within the team (sharing and
• Retention).
• Operational: Bi-weekly calls/meetings: Division Operations Manager/NWO Dept
• Manager& Team Leader.
• Reporting: To generate various reports to monitor performance and utilization of team

• Members and come up with corrective action plans/solutions.
• Process: Ensuring that projects are quoted and planned with the correct methodology applied, and that resource scheduling and allocation is timely and effective. Ensuring All project documentation is up-to- date and that all SDL and ISO procedures are followed. Maintenance of all internal project documentation and full ownership for
• Archiving at completion.
• Training: Providing training or access to training to ensure team members have the Knowledge and skills required to perform their roles.
• Pastoral: Identification and correction of project and personnel issues, escalating and Mediating when necessary to Program Manager.
• Recruitment: Support and assistance to senior management in the interview and hiring process.
• Management: Fully supporting and developing all Project Managers, ensuring they Have all necessary skills and resources to ensure successful project delivery. Performing or assisting the Program Manager in completion of appraisal tasks, objective setting and monitoring of team members including Appraisal.
• Escalation: Helping the team members troubleshoot daily operational issues and Overcome challenges.
• Financial: Monitoring and checking project budgets and raising concerns at an early Level with Project Managers, and where necessary alerting Program Manager.
• Operational: Attend operational meetings with the Divisions to discuss operational Issues/concerns and work on appropriate corrective action to resolve.
• Overall: Responsibility for and full ownership of all projects undertaken within team,Including ensuring acceptable levels of profitability, timely delivery of components and client satisfaction. Ensuring that the team focuses equally on the three main areas of project management: Clients, People & Process.
• Process: Working with Project Managers to ensure effective communication on projects both externally with the client, and internally with team members located within the division and in supporting SDL offices.
• Recruitment: Active participation in recruitment, interviews and selection of new team members.
• Development: Developing the skills and competencies within the team to meet business goals through training, mentoring and development of staff including 1-2-1s, performance management through Appraisal.
• Team Building: Organize team building and motivational activities.
• Managing Upwards: Deputy Responsibilities for Program Manager.
• Financial: In cooperation with division, full financial management of assigned accounts including revenue forecasting each month, delivery of budget revenue, project budget management each week, delivery of account profitability against agreed targets, monthly forecasting of revenue and for annual budget preparation and developing and implementing revenue/profitability improvement plans.
• Clients: Responsibility for client retention and development.
• Account Growth: Working with divisional counterparts for account plan maintenance including structured action plans to deliver account growth and profitability.

Requirements:

• Educated to Diploma Level in either Computer Science or a business related area
• Good written/verbal communication and presentation skills
• Good Microsoft Office and Internet knowledge
• Ambitious and with a desire to learn and progress
• Analytical and structured problem solving abilities
• Flexible to work in Night Shifts

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.
We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard. Recruitment Agencies: RWS Group PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.


Category
Project Management

Job Type
Full-time