Job Description

Responsibilities:

• Perform root cause analysis (RCA) for cases in scope, and for more serious cases; chair post incident reviews (PIRs) and document for senior management.

• To ensure the quality of services and the execution of all processes are performed according to established global standards

• Track and publish problem data to ensure problems are resolved quickly and effectively

• Instigate forums with appropriate groups to conduct and drive Root Cause Analysis of service affecting problems, ensuring actions are delivered within agreed timescales

• Identify trends and potential problem sources, by reviewing multiple data sources in alignment with the \xe2\x80\x98Trend Analysis\xe2\x80\x99 process.

• Liaise with internal customers and stakeholders to determine root cause and drive problem

elimination.

• Establish strong working relationships with Global Infrastructure and regional Service Managers and wider business stakeholders to drive service improvement.

• Perform ad-hoc investigations into other processes and data sources, and advise with

recommendations for improvements.

• Oversee deliverables of a subset team of problem managers

Qualifications:

• 8-12 years\' experience in an IT service management or operations role within a Global Organization.

• Mandatory 5 years in Problem Manager role

• Demonstrated experience in generating Problem Management trends, graphs and analysis and in proactive problem management

• Mandatory ITIL Foundation certification

• Good knowledge of MS-Windows OS, MS-Office, Reporting tools.

• Logical with strong analytical skills

• Strong statistical knowledge and data mining technique

• Excellent English language skills \xe2\x80\x93 understanding, speaking and writing

PREFERRED Skills and Experience:

• ITIL Advanced/ Intermediate certification

Education / Certifications:

• Bachelor\xe2\x80\x99s Degree in IT

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\xe2\x80\x99s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\xe2\x80\x99s used for, and how it\xe2\x80\x99s obtained, .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

London Stock Exchange Group