Job Description

GENERAL SUMMARY

OCI Administration will have broad responsibilities across daily support of Oracle PaaS, SaaS (Fusion), databases and middleware administration, quarterly upgrades, and compliance. This position will be the primary technical expert working with the internal/external implementation teams and internal functional team on Oracle Fusion Cloud Enterprise Resource Planning (ERP) systems implementation and support.

OCI Administrator will also provide all the necessary assistance to the cloud servers, including security configurations, patching, and troubleshooting. Helps to maintain system security strategies, policies, and procedures working in coordination with Enterprise security teams.

Performs all duties in a manner that promotes team concept, high quality customer interactions and reflects the Providence Health & Services mission, vision (know me, care for me, ease my way) and core values of; respect, compassion, justice, excellence and stewardship.

ESSENTIAL FUNCTIONS

• This position works closely with a range of internal IS service providers from platform and storage engineering, database, networking, security and access management.
• Partners with the ERP team on system administration based on organization-defined data security policies and user role matrix
• Review and audit end user accounts, permissions, and access rights. Align segregation of duties and security profiles
• Provide support for end user access issues including troubleshooting and performing root cause analysis.
• Manage and monitor service detail and service notifications related to patching/critical updates/downtime.
• Support PaaS & SaaS administration tasks for OCI and OIC.
• Support corporate Single Sign On accounts, Oracle IDCS and assist with troubleshooting and issue resolution.
• View account usage, export metric data and provide reports.
• Manage all Service Requests (SRs) with Oracle Cloud operations to coordinate and complete any system and/or data administration tasks.
• Works with internal staff, 3rd party vendors and Oracle to update and communicate environment maintenance schedules, refresh schedules, and outages.
• Monitors and communicates system performance metrics and works with internal staff and 3rd party vendors to resolve any issues.
• Interact and liaise with internal and external auditors to meet SOX and ITGC compliance.

ADDITIONAL RESPONSIBILITIES (NON-ESSENTIAL FUNCTIONS)

• Collaborate with team members and demonstrate willingness to lend support and help.
• Communicate effectively orally and in written form with multiple stakeholders within and across IS teams and business counterparts.
• Demonstrate whole systems thinking
• Execute and deliver work thoroughly and with high quality; learn from mistakes and apply learning. Understand and manage inter-dependencies of work;
• Interpret and apply complex technical instructions and specifications.
• Demonstrated ability to provide solutions considering applications beyond installed footprint.
• Organize work, set priorities and meet critical deadlines.
• Regularly demonstrate empathy and positive attitude in performing work and in working with others.
• Share knowledge, insights and work among team members and partners.
• Work effectively and professionally with all caregivers and leaders.
• Organizational, interpersonal, and communications skills and the ability to manage shifting priorities.

EXPERIENCE

Required - 3 to 6 years of experience as an Oracle ERP Systems Administrator on Oracle ERP Cloud .

Preferred - Knowledge and experience managing DbaaS, OIC, IDCS, PaaS & SaaS Security. Advanced understanding of Load Balancers, VCN,Networking, Connectivity models ( VPN, Fast connect). Experience with supporting Oracle Cloud/e-business HCM, Payroll, Supply Chain and/or Finance is highly desired.

KNOWLEDGE, SKILLS and ABILITIES

Technical:

• Strong Exposure on Oracle Oracle Fusion Cloud ERP & Oracle HCM Cloud
• Should be able to provide support to Implementation teams
• Should handle production support
• Manage all integrations and OIC framework
• Proficient in Cloud computing Concepts
• HA, DR, Security Implementation
• Regions, availability domains
• Networking (VCN)
• OCI Services - Databases, load balancing, IAM, FASTCONNECT, VPN, Compartments, Terraform
• Provisioning, creating, and configuring Oracle Integration instances and identities on Oracle Cloud Infrastructure.
• Proficient in Oracle RAC, ASM, Engineered System, PCP and Load balancer Setup and troubleshooting
• Configure printing capability, CUPS configurations, Resolve printing issues
• Strong knowledge of Oracle HCM, ERP, EPM applications, ideally with Oracle ERP Cloud as an administrator.
• Experience in troubleshooting the issues with REST API s, OIC Integrations, SOAP and REST integrations with third party vendors.
• Expertice in OCI and OIC administration in PaaS environment.
• ERP Cloud security management and Identity Cloud Services.
• Experience with GitHub is preferred.
• Experience with security list, Ingress, Egress, Route Table configurations within OCI and managing applications
• Strong in Oracle Database Adminstration including installations, Configurations, backup & Recovery, Data Guard and RAC

Behavioral:

• Ability to work independently
• Skilled communicator, both oral and written. Skilled in working collaboratively, courteously and tactfully with difficult situations and/or people to recognize issues and solve problems.
• Respect's confidentiality of all information related to patients, medical staff, employees, and as appropriate other information.
• Effective technical peer sharing knowledge and expertise constructively to enhance overall team performance.

At Providence, we not only acknowledge differences but also honor it. We appreciate differences related to the following factors but not limited to background, education, gender, age, generation, religious background, ability, technical skills in all our employment related opportunities.

Health is a human right