Job Description

About this role: Wells Fargo is seeking a Senior Operations Processor who shall Performs Research and resolution of exceptions arising out of check processing errors such as encoding errors, misreads, listing errors, posted twice, etc. Additionally, the team processes errors / images that are illegible or bad, also called as non-conforming images. Provides research and resolution of bank to bank transaction errors, Wholesale customer adjustments, over-the-counter retail customer deposit disputes and missing work. Team researches and resolves errors that occur during processing of checks through internal departments or from other banks. Errors can include but are not limited to mis-posted items, missing items, double-posted items, encoding errors, and mis-routed or missing bundles of checks. In this role, you will: The Adjustments group is searching for three high-energy candidates to join our research team. The research team performs a variety of operational tasks for a moderately complex to complex process. Team members take accountability for entire process from receipt of work to resolution and closure. Duties include: receiving and reviewing incoming work, contacting appropriate external and internal resources as needed resolving complex internal store customer issues using multiple resources and records and reports preparing, editing and distributing specialized and/or complex documents. Team members will work under general supervision following established procedures exercising some judgment within guidelines. Required Qualifications, US: 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Required Qualifications, International: University degree in Business/Commerce or related discipline Strong analytical skills. Desired Qualifications: Able to multi-task to accomplish tasks effectively. . Able to interpret the documents or the requests received . Strong verbal & written communication skills . Attention to detail . Excellent data entry skills . Good Math, reconciliationand accounts skills . Ability to work quickly & accurately while maintaining acceptable standards of workmanship . Quick learner with the ability to retain high volume of information . Ability to recognize and escalate any discrepancies identified or noticed while processing. Job Expectations: . Highly motivated with strong organizational and analytical skills and attention to detail. . Flexibility to work different shifts and to work overtime . Ability to succeed in a team environment. . Ability to learn quickly and transfer knowledge. . General understanding of the reconciliation concepts. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit\'s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our to learn more.

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