Job Description

Senior Operations Processor would be involved in performing Quality Reviews on the cases, processed by the Processors in the CDMRR and CDMM teams irrelevant of the locations. They need to get involved in various projects, which would be part of the CDMRR and CDMM Teams. Coach, develop, and support Processors which includes process training, providing floor support on complex situations, develop and present training materials to individuals, respond quickly and professionally to resolve problems/escalations. Processors are required to review the procedural guideline, create guides, offer potential solutions when escalating processing issues/concerns, or risks consider multiple perspectives of an issue. Perform review activities related to CDD and other Financial Crimes activities. Achieve / exceed the set productivity targets and Quality targets. Complete tasks within process specific TAT. Always open for adhoc work.
Major Responsibility is conducting training and coaching in regard to processes, procedures, and policies. Performs Self-Assurance review activities. Team member reports administratively to the local leader and functionally to the stateside leader of CDM self-assurance activities. May assist with special projects with prior written approval from the business owner, the CDM Regulatory Review Manager, or his/her designee

Responsibilities

Responsible for working all complexities and risk levels: Low, Medium and High priority cases
Complete no less than 8 hours per year of self-directed subject matter related training
Identify and when necessary draft and submit Unusual Activity Referrals (UARs) for potential money laundering, fraud or any other potential financial crimes related matters
Consult with lower level Processors; assist in development of their research and investigative methods
Provide coaching and mentoring to other Processors regarding processes, procedures and policy
Monitor and keep Management advised of new and emerging trends and patterns seen in investigations of the team
Communicate important developments to leadership that may jeopardize overall business objectives in a timely manner
Undertakes and completes individual or team based projects/initiatives beyond regularly defined work load
Regularly confer with CIP Regulatory Group Management and make recommendations to improve overall efficiency and performance

Qualifications & Skills required:

Should be a graduate with 4 years of experience in one or a combination of the following: Financial services, criminal justice, fraud, Bank Secrecy Act, anti-money laundering, or investigations of financial crimes or policy violations; experience in the foregoing Operational Risk Management processes and / or Compliance or Audit Programs of a banking back office operations
Ability to identify high risk customers as defined by enterprise policies for risk rating customers
Have good domain knowledge in Financial Crimes , AML/KYC, USAPATRIOT ACT
Relevant experience in CIP / CDD / EDD Reviews
Ability to meet and often exceed established production standards
Ability to analyze and summarize large amounts of data
Understands and also tried to grasps the procedure of core processes/sub processes within the same LOB
Experience in performing Quality Validations / evaluation of the work done by peers / associates
Analytic thinker who likes to solve problems with strong attention to detail
Strong communication skills who can coach / provide feedback to the Processors
Has a basic understanding of multiple processes within LOB
Examines and delivers as per the required quality, following the laid procedures, policies under guidance
Accurately Analyze high volumes of work, within established deadlines
Displays understanding of process related metric
Possess basic domain knowledge
Have the skill to conduct one on one meetings with Processors to provide feedbacks on their daily work Error Discussions, real time feedback and should be able to coach the Processors
Strong communication skills and have the ability to conduct process trainings and provide floor support if required
Should have good knowledge on RCA Root Cause Analysis / Pareto Chart/ fish Bone Analysis

Experience should include familiarity with Risk Frameworks and practices in the Financial Services Industry as well as operational delivery experience
Certification on Risk AML / KYC / Financial Crimes would be an added advantage
Partner with appropriate resources to seek out solutions to problem
Perform duties and assignments within established timeframes, ensuring proper follow-up and completion
Must be flexible to work odd shifts and has the ability to work overtime during peak volumes
Consult with lower level Processors; assist in development of their research and investigative methods
Provide coaching and mentoring to other Processors regarding processes, procedures and policy
Monitor and keep Management advised of new and emerging trends and patterns seen in investigations of the team
Should be able to toggle between BAU and other activities / adhoc work endorsed by the management team
Good presentation skills and should have strong process / domain knowledge
Ability to multi task, navigate between multiple systems, applications and utilize search tools to find information
Excellent verbal, written, keyboarding and interpersonal communication skills to communicate with multiple stakeholders
Advance Microsoft office skills
Ability to identify areas of improvement and formulate plans to effect positive change within a team environment
Education: Any Graduate
Industry: Financial Services/Stockbroking, Banking

Skills Required