Job Description

About this Role: The Estate Care Center (ECC) is responsible for serving as Wells Fargo\'s central group for managing the work and customer experience for families who are handling the asset and liability accounts of a loved one who passed away. The role would require working in a team of Operations Processors to fulfill work type requirement on deceased customer\'s account & meet service level agreement as defined by the business. Beneficiary Services is responsible for reviewing and processing all deceased customer packets and documentation for DDA and CDA accounts. The deceased customer packet is reviewed for missing or incomplete documentation. Once the completed Beneficiary Services form and legal documents are received, review of interest is performed. About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune\'s 2017 rankings of America\'s largest corporations. Wells Fargo\'s vision is to satisfy our customers\' financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at . About WFIP WFIP enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo\'s business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services. Wells Fargo International Solutions operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about WFIS at our . Department Overview CSBB Operations, delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, wire transfers, cash vault and lockbox services, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. In this role, you will: A Senior Operations Processor will performs a variety of operational tasks for the most complex processes or functions Takes accountability for entire process from receipt of work to resolution and closure Tasks require coordination of information among various operational areas and customers. Uses multiple online systems Duties may include - receiving and reviewing incoming work, contacting appropriate resources as needed, entering transactions into systems, verifying with accuracy resolving complex customer/client requests using multiple resources and records Preparing, editing, distributing, and/or correcting specialized and/or complex documents. Works under general supervision following established procedures Exercises some judgment within guidelines Considered a subject matter expert on operational issues related to process or function Acts as escalation point for less senior processors for complex issues or transactions, providing training as needed Required Qualifications: University degree in Business, Commerce or any other discipline Experience of more than 2.5 years in banking/Financial Services operations Knowledge of ACH Transactions/system & Deposit Products Strong analytical skills with eye to details Strong communication skills both written and spoken Flexible with working in US operational hours i.e. India night shifts Desired Qualifications: Quality-Oriented. Demonstrates high-level of attention to detail meeting deadlines Working knowledge in quality or with back office processing experience or its equivalent College graduate, preferably in Commerce Knowledge of ACH Transactions/system & Deposit Products Strong analytical skills with high attention to detail and accuracy Good verbal, written, and interpersonal communication skills Basic Microsoft Office skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information Strong organizational, multi-tasking, and prioritizing skills Solid problem solving skills Ability to execute in a fast paced, high demand, environment while balancing multiple priorities We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit\'s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our to learn more.

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