Senior Operations Manager Retail Assets Operations

Year Thane, Maharashtra, India

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Candidate should have prior experience in managing loan servicing processing which includes Waiver, Tranche Disbursal and other related Activities which includes tracking of Service Request, Managing & Reversal of adjusted amount in loan for closure of Service requests with in TAT
The candidate should be well versed with FinnOne Loan Management System/similar LMS system.
The candidate should have Good communication & interpersonal skills to interact with collection / customer service PAN India
Candidate should have sound technical skills to drive Digital System integrations within multiple applications.
Candidate should be able to create test scenarios for testing purpose for any system enhancement/development & have the experience of testing in depth.
The candidate should have effective skills to handle and manage on roll & outsourced Staff. Should have managed a Team of 5-10 employees.
Drive collaboration with internal stake holders to develop & implement requirement for new and existing systems/solutions.
The candidate should have experience in managing & driving quality & SLA for the unit
The candidate should be able to manage Audit.

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