Job Description

Location : Goa, Jharkhand, Bihar, Ranchi, Patna, Kolkata, Jamshedpur, West Bengal, Dhanbad, Gaya, Siliguri, Darjelling, Asansol

Designation: Senior Operations Manager - Consulting

Location: Onsite

Type: Full Time

Experience Required: 1+ Years

Job description

- As a Senior Operations Manager, you will oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to his campaigns

- You will also be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency

- Along with this, you are also responsible for the regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team

- Maintain an open line of communication between staff and senior management

- You will manage and staff the operations assigned

- You will also be responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like

- What else? Well, you will also develop individual & team goals and implement a plan to carry out objectives

- You will guide Operations Managers in a meeting of all team & individual goals

- Along with this, you must ensure compliance with all established policies and procedures

- You also need to also Assist the Operations Director in crafting operations procedures

Requirements:

- We need someone who has handled at least 600 FTEs

- Someone with strong computer skills, especially in using MS Office applications and Google applications

- We need someone who is responsible and has a good track record of meeting and delivering targets

- Someone who can articulate him/herself well enough with others, like teammates and clients

- So definitely someone with excellent verbal and written communication and customer service skills

- We need someone who can multitask and work in a fast-paced high-stress environment

- Someone who can lead and is great in analyzing situations and data

- Someone who has the ability to build productive business relationships with clients

- Someone who has strong organizational, analytical and managerial skills

- Lastly, we need someone who possesses a professional, courteous, and resilient attitude

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