Job Description

We are looking for a Senior Operational Excellence Analyst to join our IP Ops Enablement team in Noida, reporting to Senior Manager Operational Excellence, who leads our Operational Management Information (MI) and Metrics team.

The team consists of 5 members and is reporting to the Senior Manager Operational Excellence. We have a great skill set in Data management and visualization (Power Bi) and would love to speak with you if you have skills in Data analysis and management. This role will be an exciting opportunity to lead the creation and implementation of critical operational process performance measurements and related analytics in partnership with your designated IP business area.

About You \xe2\x80\x93 experience, education, skills, and accomplishments

Success in this position is reliant on deep expertise of developing and delivering reporting capability alongside business stakeholders, within the context of operational management and our existing reporting framework. Required experience and skills:

\xc2\xb7 Minimum of a bachelor\xe2\x80\x99s degree, in Computer Science, IT, Statistics, Business Management or similar

\xc2\xb7 Minimum 4-year experience in a similar reporting or data management role

\xc2\xb7 Good working knowledge and experience in language python or R and SQL Database Management. Specifically demonstrating proficiency in database design, data models, techniques for data mining using these tools.

\xc2\xb7 Problem solver with demonstrated ability to quickly analyze large datasets and investigate problem areas to find end to end reporting solutions.\xe2\x80\x9d

It would be great if you also had . . .

\xc2\xb7 Good understanding of IP division, and it\xe2\x80\x99s operational services

\xc2\xb7 Working knowledge of data visualization software Power BI & Tableau

\xc2\xb7 Positive \xe2\x80\x9cCustomer first\xe2\x80\x9d attitude, action-oriented and perseverant

What will you be doing in this role?

As the part of the MI & metrics team, you will lead the creation and implementation of critical operational process performance measurements and related analytics for your business area. Detailed responsibilities include:

\xc2\xb7 Ensuring the availability of periodic (typically weekly or monthly) key operational metrics and reporting, on time and in full. Depending on the report setup, you collect data, verify completeness, ensure reporting accuracy.

\xc2\xb7 Responding to internal customer queries and supporting bug fixes as part of your daily activities.

\xc2\xb7 Where the operational MI & metrics is not yet fully implemented, collaborate with the IP Operations stakeholders to implement, and further develop the existing operational metrics. This will enable reliable decision making and targeted improvement which is consistent with our reporting strategy and balanced scorecard measures.

\xc2\xb7 Lead reporting development with your business partners, ensure a thorough requirement collection and prioritization process with the Operations teams (and your Ops Enablement colleagues). Create clear requirements that are streamlined into regular delivery of development cycles, collaborating when needed with both technology and operations teams.

Hours of Work

Permanent role, 45 hours weekly (including breaks), typical working hours are 09:00AM \xe2\x80\x93 06:00PM.

Location - Noida

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Clarivate