Job Description

Position Summary with Job Responsibilities Designation: Customer Support Manager, KAM- EV (L5) Job Summary: To ensure customer satisfaction from the services provided by Dealerships/TASC, providing regular feedback to manufacturing teams on products and improving the quality, service delivery at the Dealerships/TASC as per prescribed targets and guidelines, within the framework of company policies and timelines. Qualification: BE / B Tech. Work Experience: 3 - 5 years. Education Work Experience Job Responsibilities: Coordinating after sales services of assigned customers. Coordination with CSM / Workshop for required support at customer site. Service Process Implementation, Service Standards at workshops, Resolution of Customer complaints. Conducting training programs for customer drivers for better performance and customer engagement. To prepare the setups in terms of Tools, Spare, and Training of manpower for service/support of newly introduced product. Regular review and timely closer of ongoing product updates. Review and closer of customer complaints in timely manner. Training and improvement at the dealership / Plant based on customer feedback. Coordination with Plant team for new product development based on fleet customers requirement. Coordination with Plant / Warehouse for Spare parts availability. Organizing Service /Parts promotion activities - Ensuring customers\' loyalty and retention Conducting Dealer Mechanic Meet/ Training regarding new designs & implementations. Meeting with customer and driver to review vehicle performance to enhance product performance. Tata Motors Leadership Competencies Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel Driving Execution - Translating strategy into action and execution Leading by Example - Encouraging and following ethical standards Leading Change - Recognizing the need for change, initiating and adapting to change Motivating Self and Others - Inspiring teams and individuals Functional Competencies Tags

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