Job Description

About _VOIS: _VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group\'s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About _VOIS India: In 2009, _VOIS started operating in India and now has established global delivery centers in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job Role . Assists, advises and executes network operations (project initiations, system requirements, incident management and cost base management . operational excellence), solves problems through development of methods and approaches within defined policies . Drives the delivery of the roadmap to ensure the availability, performance and scalability of the network systems and to support the achievement of the Network Operations strategy . Works effectively with colleagues across the delivery of preventive maintenance and acceptance tests . Ensures other activities are conducted according to the highest level of operations standards in line with KPIs, (e.g. making sure planned outages don\'t exceed the given time limit) . Contributes to ensuring end to end Customer Service assurance with focus on high availability, minimum restoration times and customer management . Supports the process of ensuring customer SLA delivery, service vvailability, quality and continuity assurance . Assists with consolidation of Service Assurance function for IT and Networks, (incidents, problem and change management) for both fixed and mobile . Supports senior leaders resolve complex or novel network challenges and ensures the team update Customer Care / Account / Service Managers in line with processes . Maintains solid relations and provides clear vendor and partner management, controls the scope of maintenance contracts and any kind of managed service contracts related to network and operations as well as the associated budget . Uses best practice knowledge to plan, schedule, implement and test new services, new features and network expansions . Understands the needs and ensures actions and escalations are routed/highlighted as necessary, (both internally and/or externally), to achieve service restoration in case of faults . May provide informal guidance to junior staff. _VOIS Equal Opportunity Employer Commitment _VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees\' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, color , gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we\'ll be in touch!

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