Job Description

Description

The IT Operations Manager provides expert knowledge to identify, drive and deliver the changing customer / business / user needs (regarding IT requirements) and ensure customer satisfaction with Vodafone\'s IT products and services in line with Customer Services Management strategy. Managing the IT lifecycle for all end-users. The IT Operations Manager focusses upon the supervision of a team, who operate, administer and maintain assigned applications, services, systems and solutions in terms of maintenance and administration, incident management, problem management, change and release management and vendor management, to drive improvements through innovation, best practice techniques, and collaboration. Typically reports to the Senior IT Operations Manager.

Job Responsibility

• Assists, advises and delivers on the IT Operations plan to enable the achievement of the Technology strategy;
• Drives the delivery of the appropriate actions to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs;
• Has full people supervisory responsibility for a team who deliver required applications, systems and solutions for all end-users, related to incident management, problem management, change and release management and vendor management;
• Identifies IT Operation trends, suggests improvements for processes, procedures and business interfaces related to IT Operations and maintenance activities, ensuring operating efficiency for all applications and support;
• Contributes to resource planning to meet overall requirements and ensure the effectiveness of the area;
• Understands the needs through preventative maintenance, improved efficiency and optimized applications and supports the end-to-end projects that improve customer and employee satisfaction;
• Drives activities in support of automation and digitisation, capacity planning, analysing, reporting and investigating service performance metrics;
• Maintains solid relations and works closely with Development teams, technology peers and vendors to provide support and cooperation in planning, implementing and testing new services, and new features;
• Uses best practice knowledge to understand team priorities and resolve incidents and interface with 1st line teams and with suppliers on incident resolution.

Skills

Monitor and Diagnose
Leading Organisation Culture and Change
Data Analytics and Insights
External trends and insights
Critical Thinking
People Development
Strategy Execution
Business Partnering
Resilience
Customer Centricity
Service and Delivery Management
Incident Response
DevOps
Security
Software Engineering
Automation and Robotics_2022
Cloud_FRHR

Not a perfect fit?

Worried that you don\xe2\x80\x99t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\xe2\x80\x99re excited about this role but your experience doesn\xe2\x80\x99t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.