NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today\xe2\x80\x99s \xe2\x80\x98iNTTerconnected\xe2\x80\x99 world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world\xe2\x80\x99s most significant technological, business and societal challenges. With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team? The Senior Manager, Critical Facilities Operations and Maintenance is a senior management role, responsible for the operational integrity, commissioning and regulatory compliance of the electrical power, mechanical, monitoring and control systems, and the processes that maximise customer uptime in the most cost-effective way for a highly available, concurrently maintainable, fault tolerant Enterprise Class Data Centre. This role is interacts with NTT employees, vendors, partners, contractors, and clients.

This senior management role is accountable for leading cross functional teams, fostering a collaborative and innovative team culture focused on achieving operational excellence. Working at NTT Key Roles and Responsibilities:

• Provides applied electrical, mechanical, integrated control and water chemistry technical expertise for the entire data centre.
• Coordinates the activities of contractors and consultants for daily operations and critical maintenance (UPS systems, generators, switchgear, and chiller maintenance).
• Ensures relevant teams works effectively to achieve required goals/objectives.
• Manages budget, staff planning, relevant feedback, operational efficiency, etc.
• Directly interfaces with Construction management team, contractors, and consultants for all phased data centre construction commissioning, including integration and testing of new systems while maintaining critical systems online.
• Works with relevant teams to develop and track annual budgets.
• Works with relevant teams to track and complete an aggressive preventive and predicative maintenance schedule for critical maintenance and system commissioning.
• Ensures data centre operates at maximum operational efficiency, including analysing existing operating conditions, recommending new technologies, improving overall efficiency and driving cost reduction.
• Conducts training with the relevant operations/maintenance teams on equipment, relevant procedures/processes.
• Manages and maintains all training documentation.
• Manages systems to avoid unplanned, customer-impacting outages.
• Directly manages data floor and back of house electrical loading and capacity, including client installations and database systems.
• Participates in rotational on-call schedule to respond to emergency situations at the data centre.
• Provides site leadership, implements training, and acts as both a coach and mentor to site employees.
• May require late night work approximately once every other week to meet critical maintenance windows and scheduling.
• Performs other duties as assigned by leadership.
• Regular, predictable attendance is essential for satisfactory performance.

Knowledge, Skills and Attributes:

• Ability to be highly confidential
• Ability to work in a team environment
• Ability to manage stress and/or fast pace effectively
• Knowledge of current NFPA Electrical, Fire and Life Safety and building codes
• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues
• Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
• Familiarity with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
• Excellent customer service skills
• Excellent verbal and written communications skills
• Must be detail oriented, organized, flexible and ability to handle multiple priorities simultaneously
• Strong proficiency with MS Office Suite (Word, Excel, PowerPoint, Project)
• Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
  • o 12kV switchgear
  • o 480/277 and 208/120 volt electrical generation and distribution systems
  • o Diesel powered AC generator plants up to 3MW
  • o Static UPS systems
  • o Static switches
  • o PLC and relay logic controls
  • o Power monitoring systems
  • o Data centre power distribution and management systems
  • Has demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT
  • Strong background in mechanical, electrical systems design review, layout, installation, operations, including ability to read and interpret electrical and mechanical one lines
  • Ability to conduct power system capacity, safety and code compliance assessments
  • Ability to train the Critical Facilities Staff on systems and procedures
  • Ability to operate in and promote a rigorous process-driven, team environment
  • Ability to logically analyse and solve problems
  • Detailed oriented
  • Analytical thinking, problem solving, customer oriented, and commitment to quality
  • Excellent problem-solving skills

Academic Qualifications and Certifications:

• Bachelor\xe2\x80\x99s degree or equivalent in Engineering or similar field required

Required Experience:

• Extended experience in data centre and/or critical facilities
• Proven experience managing and motivating critical facilities operations and maintenance teams/function

Skills Summary Data Center Maintenance, Electrical Engineering, Mechanical Engineering, Mission Critical Facilities What will make you a good fit for the role? Workplace type: On-site Working Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.








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• Being part of a global pioneer \xe2\x80\x93 where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
• Being at the forefront of cutting-edge technology \xe2\x80\x93 backed with a 150-year heritage of using technology for good. With 40% of the world\xe2\x80\x99s internet traffic running on our network and where Emoji were first invented, you can be proud of the group\xe2\x80\x99s many new \xe2\x80\x98firsts\xe2\x80\x99.
• Making a difference \xe2\x80\x93 by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
• Being your best self \xe2\x80\x93 in a progressive \xe2\x80\x98Connected Working\xe2\x80\x99 environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
• Having ongoing opportunities to own and develop your career \xe2\x80\x93 with a personal and professional development plan and access to the broadest learning offerings in the industry.