Senior Manager / Manager Quality Assurance & Customer Care
Year Mithapur, Gujarat, India
Job Description
Role and Responsibilities:
- To act as a link between Production and Customer relating to Analytical & Quality of material issues.
- To ensure that all legal / statutory (Laboratory & Plant?s quality related) requirements are being met by the company.
- To ensure adequate monitoring of Analytical parameters and Laboratory Chemicals related safety requirements
- To report and follow up on corrective actions in case of non-compliance.
- To comply with Quality control authorities directives: adequate reporting to the authorities, liase with authorities relating to analytical & product inspectorate laboratory issues.
- Understanding customer needs and requirements to develop effective quality control processes
- Devising and reviewing specifications for products and RM
- Ensure adherence to health and safety guidelines as well as legal obligations
- Supervise staff and provide guidance and feedback
- Setting requirements for raw material or intermediate products for suppliers and monitoring their compliance
- Oversee all product and RM to identify deviations from quality standards
- Inspect final output and compare properties to requirements
- Approve the right products or reject defectives
- Ensure the compliances of Quality and Regulatory requirements of products supplied in line with customer request.
- Timely response to customer complaints To respond timely for customer complaints by submitting CAPA reports
- Timely response to customer questionnaires and agreements To review, approve and respond timely to customer questionnaires and quality agreements
- Effectiveness of documentation, change control, deviation control To review, approve and control all system SOPs, track the effectiveness of change control, deviations
- Continual Improvement To facilitate the analysis of various Mfg and QC data and coordinate with stakeholders to simplify the processes basis the trend of performance
- Vendor audits / development To lead vendor audit, qualification and evaluation process in line with plan agreed with Sourcing
- To act as Site?s Customer Relation Manager (CRM) and deal with marketing and customers and coordinate to fulfill their requirements. To monitor and coordinate the customer complaints and their timely resolution.
- To be responsible for arranging purchase of Chemicals and other Stores items required for the Laboratory.
- To be responsible for all purchase of Laboratory chemicals, material & Lab wares, their storage and consumption at self and plant level.
- To be overall responsible for keeping the necessary records and issuing certificates of all the Sections of Analytical Laboratory.
- To be responsible for protecting confidential information and proprietary rights of the activities conducted in the Analytical Laboratory.
- Proven experience as quality manager
- Conscientious and responsible
- A keen eye for detail and a results driven approach
- Outstanding communication skills
- Excellent organizational and leadership skills
- In depth understanding of quality control procedures and relevant legal standards
- Excellent math abilities and working knowledge of data analysis/statistical methods
Qualifications and Experience : PhD / M.Sc in Analytical Chemistry with rich experience 15-20 years in Analytical Laboratory in large scale Chemical Plant.
The story of the company is about harnessing the fruits of science for goals that go beyond business. We operate through two verticals - Basic Chemistry and Specialty Chemistry. The company?s Basic Chemistry product range provides key ingredients to many of the world's leading brands for glass, detergents, pharma, biscuit manufacturing, bakeries and other industries.
We have the largest saltworks in Asia, and are the 3rd largest soda ash manufacturer and the 6th largest sodium bicarbonate manufacturer in the world.
Our innovations in Specialty Chemistry have led to establishing Tata NQ - India?s first and only nutritional science business. We have pioneered the production of Fossence and Gossence, a range of healthy prebiotic products which is marketed to B2B customers across India, North America, Europe, Middle East and Asia. The company has a strong position in the crop protection business through its subsidiary company Rallis India Ltd.
Our green patented technology for manufacturing Highly Dispersible Silica is focused on delivering value addition to a number of industries, including high performance tyres, oral care, paints and additives, etc. In Energy Sciences, we are creating a platform to provide cutting-edge solutions around Lithium Ion cell technology.
Our strength lies in science and our Innovation Centre at Pune is home to world-class R&D capabilities in nanotechnology and biotechnology. Our other innovation centres are located at Mithapur and Bengaluru.
Sustainability as a practice is at the core of all of Tata Chemicals' activities, including our corporate social responsibility initiatives, and is intricately woven into all our business functions. In 2018, we set up the Centre of Excellence for Coastal and Marine Conservation, and the Centre for Sustainable Agriculture and Farm Excellence. Our vision is to be a leading sustainable chemicals solutions company serving customers through innovation and science.
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Job Detail
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Job IdJD3075057
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMithapur, Gujarat, India
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EducationNot mentioned
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ExperienceYear