The client is in the ITES/BPO industry and is looking at hiring a Sr. Manager - Learning & Development for their team at Hyderabad.
Roles & Responsibilities:
- Work closely with stakeholders on key strategic priorities; provide input into aligning Talent Development strategy with business goals
- Provide input into the annual plan and budget to execute learning and talent development activities
- Involve in capacity planning of learning programs prior to fiscal start, working closely with other teams to establish processes
- Act as a learning and talent development business advisor on effective and leading-edge learning and development strategies to achieve business goals
Management:
- Plan and run key leadership and professional development programs at partnering with the business, vendors, and HR teams. This includes vendor management , participation, facilitator onboarding, train the trainer workshops and end to end program management on the day of the program
- Review program effectiveness by keeping track of regular attendance/ no-shows
- Ensure world class practitioner experience through seamless delivery and seek feedback regularly to determine ROI
- Continuously look for new ways to bring leading edge technologies and concepts to enhance the learning of practitioners
- Design and rollout key stakeholder and practitioner communications such as TTT and program schedules, practice-wide communications, learning SPOCs communications, etc.
- Manage L&D investment through effective planning, budgeting, forecasting, and vendor management
Content Development & Efficacy:
- Own quality and standard of content/ courses developed
- Implement a robust model of job role-based career frameworks and career learning paths to align courses
- Ensure high-level instructional design to develop lesson plans and facilitator guides for scalable standardized training
Qualification, Experience, Skills:
- 10+ years of deep experience in Learning and Development/Talent Development in an array of organizations focused on international markets.
- Experience in overall training process management, training needs identification, vendor management, project management, cross-border stakeholder management, financial management
- Strong understanding of L&OD practices and methodologies
- Relevant experience in executing learning strategy/processes
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