Job Description

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Role profile: LSEG is seeking a senior level Communication Manager to lead communication planning and delivery for key transformational programmes that aim to remove barriers to execution and improve the customer and colleague experience. This role reports to the Director, Internal Communication - Operations & Integration and will work closely with senior leaders in Operations and across LSEG to help embed cultural change and deliver customer and colleague process improvements. This role is based in Bangalore. You will work closely with a range of stakeholders across the organisation to ensure our communications reflect LSEG's strategic priorities and our culture: Connect - we work as one company to serve our customers Create opportunity - we have the courage to think differently Deliver excellence - we execute to the highest standards Role Responsibilities Work with senior leaders and programme workstreams in Operations to understand communication requirements and plan engaging and effective communication strategies, campaigns and plans to support cultural change and customer and colleague process improvements Develop the narrative and messaging to support programme outcomes at a strategic level Plan and deliver communications activities to support specific operational changes Develop and manage delivery of detailed communication plans and sequencing Draft/review clear and compelling content and communication materials in line with communication plans Work with programme leads to ensure effective and aligned communications in step with wider Group communications, providing counsel to programme leads and workstreams on communication best practice, tone of voice, etc. Act as the conduit between LSEG's communication team and key transformation programmes/workstreams and work with colleagues in the broader internal communication team to ensure alignment of Operations comms with wider Group comms activities and plans Look for opportunities to tell our Operations story to the Group. Required Experience, Skills, and Attitude Must have substantial internal communications experience in global organisations Strong change / transformation comms experience - operating in a programme environment, leading comms workstreams and strong change comms delivery experience Able to navigate a complex stakeholder landscape, influence stakeholders and build trusted relationships - particularly with senior leaders. Experience of developing communication strategies and delivering high quality, engaging communications for a range of audiences through a variety of media (video, presentation, infographics, written including web page, intranet, email, yammer etc.) with working knowledge of web publishing tools, mass email platforms, and MS Office 365 suite Exceptional knack for messaging and very strong writing skills Strong planner and multi-tasker - you can juggle, prioritise, and are comfortable dealing with ambiguity Strong attention to detail - ensures accuracy of communications A collaboration and success mindset and happy to roll sleeves up. Experience of matrix reporting/working You are dynamic, assertive, resilient, and warm. Self starter, can get on with it, self motivated Intrigued by a challenge as large and fascinating as the world itself Come join us. At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.