Job Description

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Position Title, Responsibility Level: Senior Manager

Function: Digital Consulting EBU

Reports to: Sr AVP

Permanent/ Temporary:

Permanent

Span of Control: IC

Location: Gurgaon, India

EXL

EXL leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Dynamic Analytics, Automation & Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of our clients.

Essential Functions * Responsible for Diagnostic to Solution Proposal creation for digital projects

• Generate ideas for building 'game-changing' capabilities by scanning the market/competition and internal operations
• Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset
• Contribution of creation of showcase content, though leadership white papers, collaterals
• Build relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverables
• Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition
• Create best in class products by integrating firm's product footprint and investments - automation, process simulation, re-engineering, domain expertise, analytics etc
• Responsible for maintaining the Governance and reporting on projects to Business units, Leadership, clients
• Maintain awareness of new and emerging operating practices, technologies such as robotic automation, machine learning, mobility, artificial intelligence and dynamic analytics and the potential application on operations
• Managing client visits for prospects, existing clients with respect to transformation presentations
• Providing transformation solutions and roadmaps for new deals / pursuits
• Updates job knowledge by studying state-of-the-art tools, technologies, reading professional publications; maintaining personal networks; participating in professional organizations

Primary Internal Interactions

• Business and Account Leadership
• Advanced Automation & Robotics
• Analytics
• Products and Platforms
• Quality & Process Excellence
• Operations SME's & Supervisors
• RFI and POC deal team
• Client Management team
• Other enabling functions on need basis

Primary External Interactions

Existing and Prospect clients

Skills

Technical Skills

• Utilities & Retail experience preferred
• Good understanding of Digital Solutions: Analytics, Robotics, Process Improvement/Elimination/Lean Six Sigma
• Experience with Process Diagnostics and Solutions development
• Excellent working knowledge of MS Office - MS Excel, Power Point, Word Doc, Outlook
• Experience of packaging and showcasing capabilities and solutions

Soft skills (Desired)

• Good Interpersonal skills
• Excellent written and oral Communication
• Excellent Presentation skills
• Multi-tasking and prioritizing ability
• Project management skills to drive improvement projects / initiatives