Job Description

The Role Responsibilities

Job Role

The Product Owner is responsible for executing the vision and plan to deliver scale, improve resilience, enhance client service, increase STP and drive efficiencies that the Cash Operations organisation requires.

We\xe2\x80\x99re looking for an experienced Product owner / business analyst to support the delivery of the Cash change agenda at Standard Chartered, with a focus on driving the implementation of commercial cards solution, data and digital ccy handling and other operational efficiency change initiatives across Cash Operations.

Key responsibilities will include

• looking for opportunities to improve and deliver new solutions
• evaluating the impact of the change
• supporting the delivery of that change into Cash Operations, including all the relevant documentation and processes required.

We need a detailed planner and expert communicator, with experience of delivery of change initiatives within a Financial Institution, and ideally some experience / knowledge of Digital Currency platforms, commercial cards handling activities.

This role requires significant partnership with the technology team and being a partner in delivering a data hub that meets the needs of use cases.

Strategy

• Responsible for understanding the role commercial cards, data and digital ccy plays in supporting the operational processes for Cash Management products - viz. Payments, Collections and clearing, and be well versed in identifying opportunities to create value add \xe2\x80\x93 including identifying potential client benefits and commercialisation opportunities.
• Responsible for the realisation of benefits (client experience, regulatory impact, capacity improvement) from the data lake investment.
• Responsible for understanding the role data plays in supporting the operational processes for Cash Management products - viz. Payments, Collections and clearing, and be well versed in identifying opportunities to create value add - including identifying potential client benefits and commercialisation opportunities.

Business

• Support the development and implementation of management plans for relevant change initiatives, with attention to transparent communication at all levels.
• Support the development of system / process prototypes which promote increased efficiency and productivity on multiple levels.
• Monitoring of production release through metrics (KRI, KPI) and establish / maintain feedback channels with user population and product team - making recommendations to the product team as required for backlog prioritisation.

Processes

• Play the role of Agile Product Owner for the Cash efficiency program, commercial cards, data and digital ccy activities responsible for managing product backlog, sprint deliverables, and requirements for go-live.
• Interacting with the technical teams and the country operations stakeholders and users to ensure that the requirements are clear and well understood.
• Coordinate and (where needed, own / write) the development of all new documentation and activities required for system change and delivery - including user stories, testing scripts, and final operating model.
• Determine and develop user requirements (including writing user stories) for systems / platforms in production, to ensure maximum usability - and help coordinate UAT on any release.
• Help design, document and maintain system processes both for new systems / platforms, and enhancements required to existing solutions
• Turn business requirements into user DOIs (Operating Instructions) ahead of implementation.
• Socialise new product development with impacted users with clear communication, using a variety of comms channels and methods as required, including training and education of user population from a product and system perspective.
• Perform, evaluate, and communicate at every stage of platform / system development and implementation.

People and Talent

• Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations.

Risk Management

• Responsible for the Audit and Risk Control Standard associated with Cash Services operations.
• To ensure approved generic Product Programs and their corresponding Country Product Templates are in place before any product is accepted for implementation by Service Delivery. To refer any instances to Group Operations and CORG via KPIs and monthly risk exception reporting.
• To proactively monitor and manage operational risks, system risk and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Operations and CORG via KPIs and risk exception reporting.
• Work with UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management.
• Timely update of monitoring conducted in ORMA Optial Ensure risks and issues identified are resolved in an appropriate and timely manner.

Governance

• Provide oversight across three hubs, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This incudes compliance with local banking laws and anti-money - laundering regulations and guidelines.
• Embed the Group\xe2\x80\x99s values and code of conduct in SSC Cash to ensure that adherence with the highest standard of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

• COO - Cash management
• Regional COOs
• Global Head - X-Border Payments
• Global Head - Domestic Payments
• Global Head - Product Design and Control
• Global Head - Cash Product Risk
• Head - Product Development - Cash management

Other Responsibilities

• Actively collaborate with Technology teams in designing System Requirements, reporting requirements, and Data Lake infrastructure, and in developing Optimal solution approach which not only addresses current issues but is beneficial in the Long run and is aligned to Product goals and with overall Bank policies and standards.
• Collaborate with Cash Operations and Product teams across SCB locations for requirement management and to measure the impact and efficiency of new product launches, system enhancements and other process changes.
• Work with Delivery and project services organizations as well as other vendor organizations in ensuring requirements are transformed into effective solutions with-in cost and schedules and quality adhering to the bank\xe2\x80\x99s standards, guide-lines and policies.
• Establish and build strong work relationship with Product Development, Technology, BAU Operations team and actively engage with various teams towards common project goals and encourage collaboration to truly function as \xe2\x80\x98One Bank\xe2\x80\x99.
• Lead business implementation activities such as End User training, Data Migration / Conversion, Operational readiness and User security matrix definition.

Our Ideal Candidate

• University educated.
• Expertise on Commercial cards, data and digital ccy handling.
• Good communication skill.

Role Specific Technical Competencies

• Manage Conduct
• Manage Risk
• Manage People
• Business Facilitation
• Manage Change
• Business Governance and Support
• Management of Frontline Risk
• Strategy and Business Model
• Service Delivery and Operations

\xc2\xadAbout Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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