Job Description

Role Responsibilities

• To maintain high quality services to stakeholders

• To manage the relationship between In-country, COBAM and the business units as well as between other team members.

• Ensure that the SLA is met.
• Maximizing the productivity of the team
• Compliance with all relevant Group Policies related to CLM Ops / CDD as applicable
• Compliance with Group Operational Risk procedures
• To ensure error free work with no operating losses

Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.

The resource led designed and executed the automation of various processes within the CLM Ops world using Alteryx, Tableau and other BI tools. He managed the metrics and measures of the team's operational capabilities to help CLM Ops Leadership take data driven decisions.

• Ensure effective management of staff productivity and performance.
• Ensure greater accuracy of all off-boarding & maintenance activities.
• Ensure team completed all the assigned activity according to SLA or agreed time.
• Ensure Offboarding Guidelines are always adhered.
• Ensure pre-processing activities are carried out as per the laid down guidelines.
• Accurate preparation & timely submission of data for MIS purposes.
• To actively participate in BCP / DR and any other UAT.
• Ensure proper updating on completion status of daily instructions and submission of EOD.
• Adhering to laid down Operating Procedures and Group Risk Policies at all times.
• Ensure that productivity MIS is updated accurately and immediately after the completion of processing the respective transaction.
• Ensure that Key Control Standards are adhered to.
• Ensure the smooth running of CLM Ops at all times by effective supervision.
• Accurate updating of control sheets and ensuring EOD controls are in place.
• Ensure staff performance is monitored on a continuous basis and feedback provided at regular intervals.
• Ensure that knowledge on systems and procedures is updated by keeping track of periodical circulars and other instructions issued.
• Ensure timely escalation to Senior Management of any exception noticed related to work and environment.
• To report unit's OR issues and losses to UORM
• Upholding the Values of the Group and Company at all times
• Ensure proper training is given to team members whenever required.
• Ensure backup staff is identified and trained
• Participate & encourage participation in departmental quizzes, and Group / Company- wide CSR Initiatives.
• Ensure strict compliance to Group Code of Conduct at all times.
• Ensure proper maintenance of workstations and the work environment.
• Ensure adherence of clean desk policy of SCGBS.
• Ensure timely completion of all e-learning courses.
• Ensure end of checks are performed for the day.

Regulatory & Business Conduct *

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

• Flexible working options based around home and office locations, with flexible working patterns

• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website