Job Description

The Role Responsibilities

Job Role

Manage CDD teams for multiple regions / countries to ensure effective delivery on behalf of the global GAMs / RMs for the entire FI / Corporate segment of CDD Review and update.

• To ensure quality of the CIB and CB CDD portfolio is maintained within acceptable parameters as defined by Group and CIB and CB CDD policies and guidelines, Local Country Standards and business strategy.
• To ensure that the tracking/reporting of information relating to that portfolio is timely and accurate, including stringent application of the overdue / rejection thresholds.
• To instill a strong analytical culture by setting the highest standards and demanding that these are maintained by others.
• Responsibilities will relate to the entire CDD portfolio for regions / countries under supervision.
• Look for opportunities in migration of key CDD processes from different countries into GBS Hub.

Note

The CDD team will source and prepare CDD records for ultimate approval by GAMs - where the responsibility for \xe2\x80\x98knowing the customer\xe2\x80\x99 lies.

Key Responsibilities

• Works with existing team members to ensure needs are fulfilled on an ongoing basis. Specifically,
• Work in close coordination with the all internal stakeholders, identify and deliver Project, Process improvements, as applicable.
• Develop a metrics based DNA for functional performance measurements to facilitate identification of opportunities for process improvements.
• Improve Quality Control functions through frequent review of Error metrics and analysis of rejection rates.
• Support delivery improvement projects through Software enhancements and through other suitable methodologies.
• Manage the teams to deliver high quality of CDDs.
• Ensure Review / Renewal of CDDs well before the review date.
• Develop working relationship with GAM / CRC / C&A / FCC CRM teams in other countries / Regions.
• Liaise and work closely with the Risk Team, CAM, GIA, Regulators and External Audit from time to time during their review.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Our Ideal Candidate

• A focused individual who is an excellent communicator with good team skills, who has the ability to influence others by showing initiative and creativity.
• 8 - 10 years of experience in the Financial Services Industry with significant experience managing large teams.
• Understanding of the Financial Services Industry and its various underlying products.
• Understanding of the CIB and CB and Customer Relationships business generally and across CIB and CB Customer base.
• Problem Solving Skills - ability to think \xe2\x80\x98Out of the Box\xe2\x80\x99 and independently work around issues that arise from time to time.
• Knowledge of the CDD / eCDD systems and processes and of the different requirements of certain countries desirable.
• Project Management capability particularly on Migration of Processes from other countries / regions.
• Fluent English written and verbal communication skills.
• Proactive approach, with the ability to multi-task.
• Experience in AML domain.

Role Specific Technical Competencies

• Effective communication
• Analytical thinking
• Problem solving

\xc2\xadAbout Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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