Job Description

Main Responsibilities:
i) Managing Operations

• Team is responsible for financial transaction processing (subscription, redemption, transfer, switches, redemption wire payment, expense wire payment, distribution wire payment) and non-financial activities (new investor creation, contact creation, static data maintenance, statement distribution, audit confirm creation, responding to investor / client queries, multiple time bound projects) both maker and checker. Ensuring seamless service delivery is the primary responsibility of the SR MGR
• Certain transactions require second review by SR MGRs depending on amount & risk involved – SR MGRs are expected to be fully hands on with process to be able to sign off such transaction
• SR MGRs are expected to handle new client / activity transition actively (hiring of staffs, designing training model, monitoring training progress, flagging issues with training, signing off go live)
• Ability to own investor / client queries (telephonic & email) and timely resolution is absolute requirement – prior experience of handling direct investor / client communication would be preferred
• Ability to handle migration project start to end, design training plan, skill assessment, gap analysis, SWOT analysis for pitching in to enhance scope
• Delegate tasks and manage employee development
• Coordinate with auditors internal and external to meet deadlines and requirements
• Ensure all internal controls and compliance procedures are properly implemented
• To escalate and discuss issues as required
• Identify scope for process improvements on an ongoing basis

ii) Service Delivery & Service Quality

• Adhere to State Street Alternative Investment Solutions (AIS) strict internal control procedures
• Ensure monthly and quarterly client deliverables are achieved
• Actively guiding team to go through difficult situation
• During the course of normal day to day operation, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
• Take active role in performing error analysis, agreeing on remedial action plan & implementing agreed controls
• Ensure continuous quality improvement

iii) People Management

• Demonstrate positive leadership and people management skills and the ability to work well with others, individually and within a group
• Coordinate performance planning process including goal setting, regular and immediate feedback and submission of formalized performance appraisals on designated staff
• Actively monitoring staffs under special performance monitoring
• Participating in total compensation planning for the team
• Lead by example and support employee development and growth

iv) Other Responsibilities

• Integrate new business/client onboarding
• Coordinate and manage special client and corporate projects

The SR MGR interacts with all levels of professionals both internally and externally. A strong foundation with communication and interpersonal skills are essential. Candidates with the following attributes, skills and experience are preferred:

• Proactive – self starter
• Ability to multi–task and work under time constraints without compromising on quality
• Candidate should be open to work in European and North American shift hours as needed by the business
• Ability to attend conference calls during non-local business hours
• MS office products (Excel, Word, PowerPoint, Access, Visio, PowerBI, SharePoint)
• Proven track record of innovation (knowledge of VBA and advanced excel skills would be beneficial)
• Prior experience to handle large team
• Fluency in writing and speaking English

Academy and experience required:

• Minimum 10 years of relevant work experience
• Candidate must have a university degree (accounting, business, mathematics, finance or economics)
• Strong investor services experience required
• Exposure to Hedge fund, Private Equity or Real Asset funds