Job Description

Company Description
Avery Dennison Corporation is a global leader in labeling and packaging materials and solutions. The company\xe2\x80\x99s applications and technologies are an integral part of products used in every major market and industry. Avery Dennison serves customers with insights and innovations that help make brands more inspiring and the world more intelligent. Founded in 1935. A FORTUNE 500 \xc2\xae Company with sales of $9 billion in 2022 Global Operations in 50 countries with two industry leading business- Label and Graphics Materials - a global leader in the design and manufacture of pressure sensitive and non-adhesive coated papers, films and foils that are widely used in brand identity, bar-code labeling systems, product identification and other applications by label converters, consumer product companies, and others. Retail Branding and Information Solutions (RBIS) - provides sustainable, intelligent and creative services and solutions that elevate brands and accelerate performance throughout the global retail supply chain. Avery Dennison India Since entering India in 1997, Avery Dennison has experienced strong growth for the businesses, Label and Graphics Materials as well as RBIS and employs more than 1000 people. Label and Graphics Materials India works closely with brand owners, packaging professionals and converters in different segments viz. Home & Personal care, Pharmaceutical, Food & Beverages, and Durables for providing labeling insights and solutions. Avery Dennison India has three manufacturing facilities in Greater Noida and Pune; as a network of strategically located sales and distribution centers in Bangalore and Kolkata as well. For more information, visit www.averydennison.com/India


Avery Dennison India, seeking for a highly motivated and skilled individual to join our business enabling function as a Senior Executive Technical Services. In this role, you will be responsible for providing on-site technical support to our customers, ensuring their satisfaction with our products and services. If you are passionate about delivering exceptional service to customers and like to enjoy working in a dynamic and challenging role, we encourage you to apply for this exciting opportunity. In this role you will be reporting directly to the Manager, Technical Services.
YOUR RESPONSIBILITIES WILL INCLUDE :

• Adhere and demonstrate business ethics and values to its core defined by the organization.
• Provide on-site technical support to customers, troubleshoot and resolve customer complaints, diagnose the problems and identify solutions ensuring customer satisfaction
• Communicate with customers to understand and provide customized solutions that meet their requirements
• Drive value addition initiatives, conduct technical trainings/ knowledge sharing sessions for key business accounts and internal team
• Collaborate within a team, across functions like customer care cell, sales, marketing, product and quality team
• Analyze, understand and report trends, product/ process improvements and business alerts in defined forums.
• Maintain records - customer visits, reports, complaint resolutions, product qualifications & customer interactions
• Share Insights - market/ ecosystem trends, generate documents. slides
• Travel to customer sites, often requiring overnight stays as and when required, appr 15-20 days a month. Geographical spread - North India (90%) & North East (5%) including remote support to Bangladesh and Pakistan (5% as and when needed).

Qualifications
WHAT WE WILL BE LOOKING FOR IN YOU :

• Bachelor\xe2\x80\x99s degree from Printing and Packaging stream and/or equivalent
• Minimum of 3-5 yrs of experience in a technical support role, preferably customer facing
• Excellent knowhow on Flexo, Offset & Digital printing technologies is essential
• Good at troubleshooting on press - onsite or virtual mode
• Excellent problem solving, communication skills and relationship management is must
• Ability to work independently, in team, across functions and manage complex schedule
• Good at data, trend analysis and presentation skills - MS Office, Google Docs, Sheets, Slides
• Willingness to travel within city, across states often on short notice as and when needed
• Valid driver\xe2\x80\x99s license and passport would be an added advantage

Additional Information
AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER