Job Description

Technical Services Post Launch Support & Troubleshooting is very critical to handle LIVE escalated technical issues. They need to be channelized properly as special report/feedback to Research & Development (R&D) through Central Quality Assurance (CQA). Also such technical reports are after-effect of exhaustive troubleshooting, which has to be handled and guided. Service Executives (Dealer) escalate technical issues to Territory Manager-Service who in turn seeks guidance from this profile.

Key Responsibilities
P - Productivity: Optimum productivity to deal with Product issues and resolution of escalations
Q - Quality: PFR draft creation for product improvement. Ensuring post cut-off part failure intimation, and coordination with backend for production vehicles
C - Cost: Warranty Parts replacement with technical analysis and proper root cause.
S - Safety: Create Safe environment in Dealerships

Skills Information
DMS for flow of Failure reports/ Job Cards/ Repeat complaints/ Revisits/ Dealer Debits.
SAP for Part /Failure/ Warranty tracking/ Dealer Debits
Field Fix Management experience in Field Service.
Awareness of safe workshop electrical practices for Workshop
Identification of chronic and critical service issues and proper channel escalation
Good Drafting skills for technical documentation
Chassis No./ Vendor part No. basic identification

Education

Relevant Experience
B.E. / B.Tech. with 5 Years Work Experience
In Automobile/EV After sale and Service (2-wheeler, 4-wheeler)
Experience in EV Industry After Sales/Service is a must

Certification

Job Segment: Technical Support, Quality Assurance, Field Service, SAP, ERP, Technology, Manufacturing
Education: BE/ B.Tech (Engineering)
Industry: Automobiles/Auto Component/Auto Ancillary, Consumer Durables/FMCG

Skills Required