Job Description

A Senior Executive Customer Support serves as the primary point of contact for clients coming to a company for inquiries, requests, queries, and complaints.As a senior customer service Associate, your role will be to use your skills and experience to ensure that your company delivers the best and highest possible standards of service to its customers.Please Note: The role entails Night Shifts (Voice & Non-Voice) according to USA timings.Requirements:

• Possess a fair knowledge on how to use the computer system and its basic application
• Ability to effectively work with a team
• Possess Excellent organizational and multitasking skills
• Effective communication skills: A customer service executive must have the ability to communicate both verbally and in writing
• Possess a pleasant and clear speaking voice, coupled with a fluency in English and Possess excellent telephone etiquette
• Smart thinker: The service executive should be able to think quickly in providing solutions to the problems of customers
• Willingness to cooperate with customers and management to resolve any issues that may arise
• Ability to maintain a calm and polite manner in stressful situations

Responsibilities

• Maintain an updated knowledge of the organization's products, services, and customer service policies and ensure all CS procedures are followed in accordance with the defined SOPs
• Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark

• Respond and follow up promptly and professionally to incoming customer inquiries in person, by telephone, or by email.

• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.

• Establish and maintain good rapport with customers by using positive language and anticipating their needs

• Document customer interactions (complaints/inquiries/comments) when necessary, compiling documents and forwarding information to concerned parties

• Render administrative support to other customer care team members when the need arises, or as instructed

• Network with various departments and groups that are involved in customer support, orders, and other processes

• Ensure maximized productivity and minimized costs

• Encourage and motivate team members for continuance of quality service delivery

About Whole9yards USAWhole9yards USA LLC (brand name "KART IT") is a leading e-commerce retailer for a vast portfolio of
products having sales presence on several third-party marketplaces such as Amazon & Walmart as well
as on its own websites: www.Kartit.us & www.Oakestry.com. We operate across various geographies
such as USA, Canada, UK, EU, India, Japan & Australia.
We have established relationships with 500+ Brands and sell over 300,000 products across categories
such as Furniture, Home Furnishing, Electronics, Kitchen & Appliances, Musical Instruments, Toys &
Games, Pet Products and much more.
A team of 130+ members manage our end-to-end e-commerce operations from our offices located in
Kolkata, Siliguri & New York.
Corporate Website
www.whole9yards.us
E-Commerce
www.kartit.us
Private Label Brand (Oakestry)
www.oakestry.comJob Type: Full-timeSchedule:

• Night shift

COVID-19 considerations:
Wearing Mask and maintaining safe distanceExperience:

• voice call: 1 year (Preferred)
• Chat process: 1 year (Preferred)