Job Description

We create possibilities that move life and commerce forward

Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what's possible, you've come to the right place.

SENIOR ENTERPRISE ANALYST - DEV TOOLS

Minimum Knowledge, Skills & Abilities

• 5+ years experience in Administration and Integrating DevOps Tools including access control, security architecture, configuration of authorization objects, and roles/user administration
• 5+ years experience in Configure, manage, and enhance Atlassian On-Prem and Cloud tools (Jira, Jira Service Management, Confluence and Bitbucket) as well as CI/CD tools such as GitHub, Azure DevOps, Jenkins, and Sumologic, including native functionality as well as researching, testing, and implementing plugins
• 5+ years experience in Create projects, scripts, queries, reports, custom workflows, security schemes, post functions, and validators, make changes to workflows, screens/boards, fields, and reporting, and provide ongoing support and configuration maintenance for tools such as Jira, Bitbucket, GitHub and AzureDevOps
• 2+ years experience troubleshooting technical issues to establish the root cause of problems and form a solution or workaround across a range of environments.
• 2+ years experience in maintain current versioning of toolset and coordinate server updates and patching of toolsets.

Minimum Education & Experience Requirements

• Bachelor's degree or foreign equivalent in computer science, engineering or related field or equivalent work experience
• 5+ years of experience gathering requirements, understanding business processes, and implementing application software

Principal Duties & Responsibilities

• Learn to operate with a "total service" mindset; in all interactions - for both the process and technical health of the application portfolio managed by the team
• Basic understanding of most dependencies, interfaces and services required by assigned components and other related areas of the system
• Estimates and plans own work
• Meet with decision makers, systems owners, and end users to define/document business, financial, and operations requirements and systems goals, and identify and resolve systems and process issues.
• Gain practical working knowledge of ways business users leverage existing systems and processes.
• Lead requirements sessions (sometimes facilitated) in order to enhance business processes, operations, and information process flow
• Collaborate in the planning, design, development, testing and deployment of new applications, and enhancements to existing applications
• Create process flows, requirement specifications/story definition, diagrams, and charts to provide as input direction to software engineers.
• Perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.
• Support, and potentially conduct orientation and training to end users for all modified and new systems as needed in a way they can easily learn and apply
• Perform simple to moderately complex configuration activities in platform supported

Scope of Impact / Degree of Independence

• Works independently on small to moderately complex projects/assignments that have direct impact on department and area results. Receives guidance only on unusual complex problems or issues
• Errors in judgment or failure to achieve results may cause delays in program schedules and may require some expenditure of resources to rectify

Problem Complexity & Decision-Making Authority

• Performs professional level work that typically requires processing and interpreting, more complex, less clearly defined issues
• Identifies problems and possible solutions and takes appropriate action to resolve
• Plans most aspects of work within specified deadlines with some need to change the priorities

Client Relationship Skills

• Responds to client requests for information with limited oversight

Committed to diversity and inclusion

At Manhattan, it's more than just about the work. Our team members' unique backgrounds, experiences and perspectives add to us as a whole and make us unique. From cultural celebrations to interest groups to volunteer opportunities, your true self is welcome here.

We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan Associates to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.